Faulty Hardware

[#1]

I've been a customer for over 7 years and my Fibre router or modem is failing, it keeps dropping connection, tech support agreee there is a fault with said hardware and it should be replaced with the Hub. After talking to Options team for over 40mins im advised if i renew my contract for another 2 years, despite still being in contract until July 2018 i can have a hub to make my £45 and month service work. Excellent customer service there Plusnet!!! So much for loyalty and making your customeres proud!!

[#2]

Sorry to hear that.

Unfortunately the only alternative to the above would be to purchase the router upfront which would be a cost of £40 plus £6.99 postage and packaging.

Alternatively there's nothing stopping you using your own router.

[#3]

As per the price guide, £40 is just for the wireless router. The cost of the Hub One combined fibre modem and router is £99.99

[#4]

Just got off phone with customer service, new Hub posted out 6.99, still on original contract. That's more like the customer service I was expecting. It was the fact that I was told renew contract for two years at your current price of £45 that got me, when the package is being offerwd at £33 for 18 months.
Anyway sorted now, Thanks

[#5]

How's your new router treating you?

[#6]

seems ok, it crashed last night router went orange then reset to blue.

[#7]

ok so the new home hub is not so great, with my laptop sat beside the hub i'm getting 7mb Download on WiFi and 6.5mb upload. If i connect via Ethernet i get between 39 - 46mb. With my computer upstairs over WiFi I'm getting signal dropouts. 

I've already tried changing the channels, splitting the 2.4 and 5g and turning off all Christmas lights, still the same.  

[#8]

How fast are you getting on your computer upstairs?

[#9]

Alienware Pc upstairs via WiFi 3Bars 12.4Mbps Down 6.35Mbps Up

I've just bought a Netgear AC750 WiFi Extender to see if that would help, and i'm having to put the extender in the same room as the router to get the best connection!