Fibre Installs on a Saturday

[#1]

I've just been made aware that BTOR make engineer appointments for FAULTS on Saturdays.
Is their provision for Fibre installs on Saturday too?
Paul

[#2]

It's only common practice for faults unfortunately 
It would certainly make my life a lot more easier!

[#3]

Well, that sucks
I can imagine the troubles you must have with provisioning appointments only available on weekdays..
Paul

[#4]

It really does.
I understand that you have an appointment today though, so let me know how it goes.

[#5]

Will do Matty, I left a note on the door with my nobile number and instruction to come back after 15:30.

[#6]

Matty,
Okay I'm home, nothing through the door and no text or call either so I presume he'll come later on. (phew) Any way you can check this on your system?
Paul

[#7]

No updates yet from our side.
Hold tight. 

[#8]

Okay Matty, engineer's here and the fibre modem is syncing fine. However my plusnet login details aren't working, any help on this?

[#9]

I've just had a look, and I think it's because your profile hadn't been activated (due to the previous appointment).
Are you ok to have another go for me?
Thanks

[#10]

Matty you legend it's ALIVE!!
Oh and I've got a question in the support centre that was on hold until my previously proposed install date, could this be looked at too? Question #91687460
Paul

[#11]

Quote from: hillyfields123

Matty you legend it's ALIVE!!

Definitely quoting that in the future.....
Ticket 91687460 is going to be there for about a month. It's a reminder for our customer service team to readd your initial signup discounts back on. They have been taken off so that we could give you a month free as a goodwill gesture. I think this was agreed over the phone with JC 

[#12]

Hahahaaaa bit of banter for the team! 
I just said on hold until activation date so I was wondering now that I'm activated does it need to come off hold?