I booked this afternoon off work. Nobody showed up for my FTTC install scheduled for second half today. No contact was made whatsoever. Contacted customer service at 6:30 and waited half hour for call to get through and then was told that there were some delays from suppliers side but details are not there. On top of that my existing broadband stopped working since this morning as line has now transferred to plus-net
I am somewhat irked by the fact that:
a) firstly my router order was not placed due to some system isssues which seems to be quite frequent looking at the forums. One ordered today which will arrive later in the week.
b) Why the phone line was transferred before the installation - leaving me without broadband
c) if you are a Plusnet customer and you miss the appointment, you get slapped with a £50 fine. If BT miss the appointment, um, they remake the appointment for a more inconvenient time
d) the consumer is at the whim of the infrastructure provider
e) there is no comeback from BT Openreach to the end user, because we aren't their customer
The monopoly that Openreach have on the "last mile" mean that the only people who can possibly lose are the end users. They are the ones who have to take time off, turn down overtime, get someone to pick the kids up from school. The communications provider still get their customer and BT Openreach still get paid for the job.
And when you go to the Openreach website, you get told that you have to complain to your "CP", who, quite frankly, have done nothing wrong.
