[Finally Fixed] Muckup on new account

[#1]

I joined on Monday on the old BBYW O3 account.
3 days ago I tried adding the voip phone, after a day of no email I contacted CS. ( ID: 27969837 )
They said it hadn't been passed through and would have to be done manually. This was done, eventually, but now today I find I have no inclusive minutes but the O3 is supposed to have 240 minutes.
Asked about this 3 hours ago and still no feedback.
Not happy in that this and the fact that I cannot get any SMTP mail through (ID: 27974001), means that I am thinking about migrating again, even though I have only been here for 4 days.....

GLAD that I didn't join with an 18month contract!

[#2]

I have fixed the SMTP issue, seems like the "firewall" setup didn't take. I reset it under the control panel and it is now passing the correct traffic.
HOWEVER no one has bothered to answer my ticket about VOIP yet, 10 hours and counting.

[#3]

Have you checked back at the member centre to see if it's been added, even if the ticket hasn't been updated?
A bit naughty though. Hopefully a member of PN staff will pick this up for you soon.

[#4]

Yes I checked, the last 2 comments are from ME! 
Now running at 12 Hours since I asked for an update, and 4 days since I asked for my voip to be activated

[#5]

Hopefully James will pick this up 

[#6]

@biker955
I've replied to your ticket and have arranged for your VoIP login details to be resent.

[#7]

James the issue is not that I haven't received my login details, I have, I however do not have any inclusive minutes which I should have being on BBYW Opt 3. 
See my comment at 9:44am, Thursday 26th February 2009
from the voip page:-

Quote

Inclusive Minutes None of your packages support inclusive minutes.

[#8]

I am still waiting for a rep to tell me why I can't have my inclusive minutes 

[#9]

FGS I have yet another bot following the script.
I get an email today saying my account is  now active.
My account has been active for several days ALL I WANT IS MY INCLUSIVE MINUTES 

[#10]

FINALLY! They have activated my free minutes. Why does it take so long to do something so simple? It is not as if I was asking for an extra to be added to my account, just what was included in my package.
5 days to get my account to where it should have been with in 1 day.