For Goodness Sake, Sort out my Billing
Pugs,
I'm sorry to hear about this. It sounds like for some reason we may not have picked up on your service being migrated away, hence further billing occurred. I'm taking a look at this right now and will come back to you within a few minutes.
I'm sorry to hear about this. It sounds like for some reason we may not have picked up on your service being migrated away, hence further billing occurred. I'm taking a look at this right now and will come back to you within a few minutes.
Hi Pugs,
Looking at ticket 32530761 we should have contacted our suppliers to find out when you migrated out rather than ask this of you so please accept our apologies for the mishandling of that query. I'm about to address this with the agents who responded to you to make sure they are correctly educated on how to handle such requests in the future.
With regards to your account status our suppliers confirm that you migrated away on 4/3/2010 so the account has been closed. However some fees are still due which were originally mentioned in ticket 32187466. That ticket in particular has been closed so I have opened ticket 32828926 which should clarify the situation.
Looking at ticket 32530761 we should have contacted our suppliers to find out when you migrated out rather than ask this of you so please accept our apologies for the mishandling of that query. I'm about to address this with the agents who responded to you to make sure they are correctly educated on how to handle such requests in the future.
With regards to your account status our suppliers confirm that you migrated away on 4/3/2010 so the account has been closed. However some fees are still due which were originally mentioned in ticket 32187466. That ticket in particular has been closed so I have opened ticket 32828926 which should clarify the situation.
Thanks for the reply. I cannot access my tickets any more hence this post. I've now had an email saying my service will be cancelled from 13 April. I left Plusnet 4 March.
Please can you sort?
Please can you sort?
Hi again Pugs,
To confirm, the account is definitely now closed. However because of the way I did this you should still have been able to log into the portal to check our ticket responses. I have done some work to remedy this so you should now be able to log into the member centre to check the tickets I have referred you to by clicking on 'my questions'.
To confirm, the account is definitely now closed. However because of the way I did this you should still have been able to log into the portal to check our ticket responses. I have done some work to remedy this so you should now be able to log into the member centre to check the tickets I have referred you to by clicking on 'my questions'.
Err Nope 
Pugs,
I'm not too sure why this has failed. I have rebuilt the login component on the account for you. Please give this 10 minutes and try again. Please contact support on 08451400200 if this does not work.
I'm not too sure why this has failed. I have rebuilt the login component on the account for you. Please give this 10 minutes and try again. Please contact support on 08451400200 if this does not work.
Yes,
Education and training is an ongoing process, especially at times when products and processes change. At present we are doing our utmost to look at customer feedback, queries and complaints that highlight any potential training issues then giving feedback directly to the agents concerned or educating them appropriately via training. This will be more visible at present due to the increased recruitment going on and such considerations will always be made when mistakes happen at the expense of the customer.
Education and training is an ongoing process, especially at times when products and processes change. At present we are doing our utmost to look at customer feedback, queries and complaints that highlight any potential training issues then giving feedback directly to the agents concerned or educating them appropriately via training. This will be more visible at present due to the increased recruitment going on and such considerations will always be made when mistakes happen at the expense of the customer.