Forum customer service

St3 · ‎13-07-2012

Is top notch here @ Plusnet .. Thanks to all the plusnet forum staff! Good work ladies keep it up!

orbrey · ‎18-07-2007

Thanks Ste, that's much appreciated

Realise I've not been on the BF3 much recently, will have to remedy that... [/ot]

rongtw · ‎01-12-2010

i second that Ste , i have had nothing but excellent service from PN, also from the forum staff & mods

hope they Keep it up

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Exdee · ‎27-12-2012

I would also like to take this opportunity to applaud the Plusnet staff who monitor this forum. It's a nice change in comparison to the Sky forum where staff just copy paste random scripts. In fact I am pretty sure they are too lazy to copy paste. They probably have the scripts binded to different letters on their keyboard.

Telephone support is not everybody's cup of tea. It's nice to have an alternative.

Chris · ‎05-04-2007

I'd actually like to turn this around a bit and thank all the customers that put in their own time to help others out on here, that includes the moderators who volunteer to make sure this place keeps ticking over as it should do.

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.

Townman · ‎22-08-2007

Chris,
That is a massive understatement... There are indeed many very dedicated individuals around here who spend dozens of hours of their own time sharing their experience and knowledge to help others; some during the small hours of the morning when core PN staff and the rest of us are fast asleep. I am particularly indebted to one individual over recent weeks, who if he worked for PN, could not have provided a higher level of customer service, delivering help on several occasions between midnight and 5am. I suggest that the unique combination of the dedicated members of the forum and the constant presence of PN's DCT here make a difference which rightly sets PN apart from other ISPs.
Now if only something could be done about the consistency of BTOR performance...
Cheers,
Kevin

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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orbrey · ‎18-07-2007

Quote from: Chris
I'd actually like to turn this around a bit and thank all the customers that put in their own time to help others out on here, that includes the moderators who volunteer to make sure this place keeps ticking over as it should do.

^ This. Thank you all, we couldn't do it without you.