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Goodbye +Net

spile
Rising Star
Posts: 101
Thanks: 26
Fixes: 1
Registered: ‎03-08-2007

Goodbye +Net

‎22-05-2020 7:44 AM

Leaving +net which has been my ISP for nearly 20 years after I left Demon.

I have been happy with them overall considering the price point but want to move from FTTC copper and a 25mb download limit.

I am moving to a FTTP 500mb deal from BT. 

A long way since my 300 baud modem and I thought that 14400 dial up was fast!

Thanks to the community and all as Plusnet.

Keeping my +Net mobile deal though!

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Townman
Superuser
Superuser
Posts: 24,676
Thanks: 10,601
Fixes: 183
Registered: ‎22-08-2007

Re: Goodbye +Net

‎05-06-2020 12:08 PM

Good luck with BT Retail.  Do not be a stranger here - do let us know how you fare with their support channels.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

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newagetraveller
Pro
Posts: 693
Thanks: 112
Fixes: 2
Registered: ‎03-08-2012

Re: Goodbye +Net

‎06-06-2020 11:16 AM - edited ‎06-06-2020 11:22 AM

When I left PN, 2 years ago now, I switched to BT Retail for fibre and telephone.

I have found their support channels to be excellent, including live chat (Plusnet note). I left PN because I had a line fault which they more or less washed their hands of. Computer says no. A price increase couldn't have happened at a more opportune moment!  That fault was picked up and fixed within a week of switching.

I've had a couple of minor issues since which have been addressed speedily and efficiently.

Excellent and stable connection and superior supplied router. No criticism from me.

A wise decision re the fibre catshill. I used PN Mobile for a month and gave up on that too. Moved to BT Mobile. Once again excellent service and £5/month for 2GB 4G, unlimited minutes and texts.

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