Had enough of this

[#1]

From taking a look into your account I can see we've placed an order to takeover the working line.

It's not a case of a cease that was put on the line.

The order was initially delayed because further work was required to complete frames work at the exchange which has since been completed.

Unfortunately the order is now stuck within our suppliers systems due to an open exception. This is basically an order related issue where a bridge case has to be raised by Openreach to manually complete the open actions on the order.

We've been asked to review this on the 5th. I do sincerely apologise for the inconvenience caused and we'll be happy to discuss a gesture of goodwill once the matter is resolved.

Anoush

[#2]

Hi Gandalf

Can you check my service i have been having exactly the same problems and my previous ISP was my Sky.

Ive not had a response for 3 days reference number: 156178405.

I'm getting rather fed up with buffering issues and loss of connection.

Thanks

[#3]

Sorry to hear you're having speed issues

I've replied to your ticket, once you've completed the test let me know on here.

[#4]

I completes a wired test and it was showing over 50mb

When completing a wireless test it went down to 15mb.

Why would the wireless test be so low when my laptop is in the same room as the router?

[#5]

There are many factors which can affect wireless signal. Can you run through some wireless troubleshooting here and let us know how you get on: https://community.plus.net/t5/Plusnet-Blogs/How-to-boost-your-wi-fi/ba-p/1450193

[#6]

I have filled in a form to request log data and personal information sent to me by PN how do I send it back

[#7]

If you attach it to this ticket we'll pick it up

[#8]

Thanks for you help.

Ive moved my router to a better central location and getting a much better wireless signal

Regards

Mark

[#9]

Awesomeo

[#10]

Well here we go again had another update and now there is another problem. Technical problems, another exception, seams there is a ceasation problem with sky,there is a backlog of orders, so I get more apologies and told there will be another update on Friday. I am getting pig sick of changing stories and excuses. It's will be a month by the end of this week . What kind of amatures am I dealing with? None of this is PN fault I keep getting told that it is Sky and BTOR that are the problem. I think it's time to take action and take this further because Plusnet can fix this so I need to find someone else who can.

[#11]

If Sky have placed a cease order on the line, only Sky can speed things along by removing the service cease order.

[#12]

@Townman I don’t think that’s the case as per my post #16

@toaster sorry to hear this is still ongoing. I’ll take another look at things tomorrow when I’m back in the office.

[#13]

@Gandalf - had seen your comment in post #16 - however in @toaster's last post they refer to a Sky cease order.  I presumed they had been given that advice from elsewhere?

[#14]

I’ll take another looksies tomorrow.

[#15]

This is the latest Text I recieved today......
the suppliers are having issues with the previous providers broadband cease and our broadband provide. Due to the length of time this is taking we have escalated it with the suppliers and they have advised us to review back on the 08/09/17. Once we have some more information we will be in touch.
So again I will get another report on the 8th but no broadband, probably another exception or technical issue. Meanwhile I am chewing my way through my mobile data