Long story short~my BT contract was coming to an end and with the extremely limited choices i have i did the usual comparison checks. BT shot themselves in the foot telling me i couldnt have my 40gb package so id either have to go 10gb or unlimited and it'd cost more! I also noticed line rental and the minimum cost package mthly prices were all increasing in January so Plusnet got the call.
10mins and a joint effort into the online internet form and id got a line rental yrly saver option ticked (@ £1 mth less than BT the yrly saver is even better value)~got my unlimited broadband, confirmed it wasnt one of these 18/24 mth tie ups, got a nice basic (i nvr use the house phone) phone plan and declined a plusnet email account in favour of using my preferred email where i keep track of most things in my life.
From there i have nothing but praise for Plusnet~text AND emails confirming my order-more emails saying when transfers were due-txt and emails confirming my broadband was done-emails to say phone was going to be at a later date AND FINALLY just as i pondered the fact i had paid my line rental upfront i recd an email saying as the phone didnt go live at the same time as my broadband there would be a discount applied to my month 2 billing direct debit to balance up the mismatch.
10/10 Plusnet~and in case anyone wants to know~im not related, i dont get customer referral awards yet and noone asked me to post this. I am genuinely just a happy punter and looking forward to the rest of my years plan.
AS for BT? another story but lets just say their methods of trying to keep a customer border on harassment > deliberatly giving me an incorrect MAC !! a poor way to do business and an area where Plusnet would be horrified to hear the ammount of misinformation BT give out to discourage changing,
Dick:red All caps title edited as per
forum rule.
