Having BT trouble

[#1]

They have now

[#2]

No idea Anotherone, I was going to give it a few days before posting in the appropriate post, but here are my stats as of 11:42hrs Today
Lol, was just typing this when chrispurvey poste, thank you chris
Phone exchange:
   HOLYHEAD
Estimated line speed:
   8Mb (This may vary between 6Mb and 10Mb) - Checked on 2013-04-23 02:54:03
Current line speed:
   6.4 Mb

DSL Connection

Uptime: 0 days, 2:45:16
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 444 / 15.551
Data Transferred (Sent/Received) [MB/GB]: 179,80 / 1,51
Output Power (Up/Down) [dBm]: 12,8 / 0,0
Line Attenuation (Up/Down) [dB]: 14,1 / 27,0
SN Margin (Up/Down) [dB]: 32,7 / 5,7
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 8 / 0
Loss of Signal (Local/Remote): 1 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 437 / 0
FEC Errors (Up/Down): 0 / 18.549.916
CRC Errors (Up/Down): 0 / 3.192
HEC Errors (Up/Down): 0 / 10.774
BTw Speedtest
Download speedachieved during the test was - 6.24 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 13.72 Mbps
Upload speed achieved during the test was - 0.31Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.45 Mbps
Hopefully I can get back to a decent download speed and have my upload uncapped soon
Thank you for all your help so far, best decision I made moving, still had no reply to my emails to BT or to posting on BT's forums
Nevermind, roll on the 20th
[Edit Update]
WOW!!!! that is brilliant customer service,
Anotherone posts a comment,
chrispurvey answers
10 mins later ( took 10 mins for BTw to let me do a test lol )
Download speedachieved during the test was - 13.52 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 13.72 Mbps
Upload speed achieved during the test was - 0.36Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.45 Mbps
Thank you very much people     

[#3]

That's looking much better, although there's still quite a few errors there. What sort of speed did you get before from BTR ?

[#4]

Hi Anotherone, here's a few stats from Speedtest.net before my broadband was switched. I think the highest speed ever with BTR was about 12.5 but that was rare. As you can see the speed was erratic.
Date                 Down Up       Latency Server
4/27/2013 9:49 AM GMT   5.21 Mb/s 0.43 Mb/s 140 ms Liverpool
4/25/2013 10:01 AM GMT 10.90 Mb/s 0.95 Mb/s 68 ms Liverpool
4/22/2013 1:20 PM GMT 9.87 Mb/s 0.73 Mb/s 48 ms Manchester
4/17/2013 7:06 PM GMT   11.45 Mb/s 0.98 Mb/s 45 ms Manchester
4/16/2013 12:39 PM GMT 10.66 Mb/s 0.97 Mb/s 49 ms Leeds
4/14/2013 1:20 PM GMT 9.76 Mb/s 0.98 Mb/s 43 ms Preston
4/10/2013 12:42 PM GMT 12.56 Mb/s 1.02 Mb/s 43 ms Manchester
4/9/2013 2:03 PM GMT 4.05 Mb/s 0.16 Mb/s 112 ms Leeds
4/7/2013 6:59 PM GMT 8.21 Mb/s 0.47 Mb/s 60 ms Leeds
4/6/2013 7:50 PM GMT 9.62 Mb/s 0.55 Mb/s 43 ms Manchester
4/5/2013 9:07 PM GMT 12.29 Mb/s 0.95 Mb/s 44 ms Manchester

[#5]

When you use speedtest.net, pick a Server at or near London, that's where Plusnet's Gateways are. Be wary that all speedtesters can suffer congestion, if you get an "off" result repeat the test. Best thing is to do some tests at off-peak times using a variety of testers and find a couple that give consistent results for you. Always include the BTw one as well. So if you then get repeated "off" results from one tester, you can check on another to see if it's the tester or an Exchange/Network issue.
For accurate ping results for your connection use ping ntp.plus.net from a cmd prompt, or pingtest.net is pretty reliable (you need jre installed for the latter). The ping result from the first part of the BTw test is very variable and depends on how busy the tester is.

[#6]

ok ta Anotherone, will keep that in mind for the future