Help and Support - Link to service status fails

[#1]

https://www.plus.net/help/ and clicking on Service Status at the bottom gives this in Firefox

But it works in Internet Explorer

This is the failed link https://www.plus.net/supportpages.html?a=2&%2525252525252525253fhelpheader=servicestatus

This is the successful one http://www.plus.net/supportpages.html?a=2&%3fhelpheader=servicestatus

[#2]

It was clicking links just like these that got my IP banned click with caution!

[#3]

@Oldjim

Just a couple of minutes ago I had the same issue.

http://portal.plus.net/supportpages.html?a=2 works.

[#4]

These pages (can) contain cyclic redirect code and as a consequence they hammer the servers looking up their own behinds. This then triggers an alarm that for me resulted in a ban!

[#5]

No reply from @Oldjim yet, maybe he's got himself banned

[#6]

We've a ticket raised on this one and it's being investigated (ref: 96169).

In the interim, I'd suggest against repeated clicks in case you end up on the wrong side of our security systems 😉

PS. If you clear your cookies and avoid any of the mobile pages then I suspect the problem will go away.

[#7]

Plusnet have had a number of these internal routing issues over the years and always seem to struggle in resolving them quickly.

I wonder if some of this cyclic re-routing is the root cause of a number of the recent performance issues?

Maurice

[#8]

Nothing to do with any of the broadband performance issues Maurice.

[#9]

fwiw - Firefox using noscript -> googleanalytics.com and googletagmanager.com blocked plus ghostery and no problems at all here (unless it's already been fixed....?)

[#10]

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@bobpullen wrote:
We've a ticket raised on this one and it's being investigated.

In the interim, I'd suggest against repeated clicks in case you end up on the wrong side of our security systems 😉

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... and once banned it seems it's impossible to get it lifted even though it's Plusnet's fault!