Help, new BT broadband thing is confusing
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- Help, new BT broadband thing is confusing
Help, new BT broadband thing is confusing
13-01-2013 6:43 PM
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/edit - just checked my dad's number again and at the top it shows:
WBC FTTC Up to 63.3 Up to 20 -- Available
Which adds to the confusion, why doesn't it say "WBC FTTC" or "WBC FTTP" Unavailable rather than give that FTTP network message and no further information?
Re: Help, new BT broadband thing is confusing
13-01-2013 11:31 PM
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So your dad should be able to get FTTC, and implication is you may well be able to get FTTP.
Re: Help, new BT broadband thing is confusing
14-01-2013 8:33 AM
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Re: Help, new BT broadband thing is confusing
14-01-2013 8:37 AM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Help, new BT broadband thing is confusing
14-01-2013 8:42 AM
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Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Help, new BT broadband thing is confusing
14-01-2013 8:45 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Help, new BT broadband thing is confusing
14-01-2013 8:53 AM
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Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Help, new BT broadband thing is confusing
14-01-2013 8:53 AM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Help, new BT broadband thing is confusing
14-01-2013 9:04 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Help, new BT broadband thing is confusing
14-01-2013 9:08 AM
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weird we have the same cab or is it fixed to 48 lol
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Help, new BT broadband thing is confusing
14-01-2013 9:12 AM
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Re: Help, new BT broadband thing is confusing
14-01-2013 11:16 AM
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I figure there are 3 possible states for it, Available, Unavailable, Due, I'm either Available or Due (hopefully Available but realistically....) so the checker really should state either available or due (with a due date) but shows nothing but that comment about FTTP, I swear BT are trying to wind me up!
/edit - what is that Multicast thing anyhow? I just put in a number in my town which has FTTC and it shows Copper and Fibre multicast (whereas my dads only shows Fibre multicast), is that an indication of FTTx availability or nothing to do with Fibre at all?
Re: Help, new BT broadband thing is confusing
14-01-2013 11:55 AM
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Re: Help, new BT broadband thing is confusing
14-01-2013 12:03 PM
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Re: Help, new BT broadband thing is confusing
14-01-2013 7:36 PM
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That message "Our records show the following FTTP network service information..." below the table box seems to mean that FTTP will be available sometime. I managed to get some local addresses where I know fttp IS available NOW and the service appears at the top of their available product list. In those cases that line below the table also contained additional information like "UG no anticipated problems", (presumably "UnderGround" as opposed to pole delivery)
Back to checking every day
EDIT - ok got a screenshot
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