Home move - I just knew it was going to be trouble!
...and it is even though I don't move until the end of the month.
At the moment I can't even place the order with Plusnet because I can't get a simultaneous provide code out of BT who provide my phone at the moment. I'm therefore starting to look at plan B which is to tell BT to sling their hook and get the phone from someone else.
If I do a home move I should be able get a simultaneous provide code from BT, give that to Plusnet and get phone and internet connected the same day. So if I were to cancel BT and order PN Home phone and a home move, could they both go live on the same day? Logically I can't see any difference.
The property we are going to is a rental property standing empty, there is a physical line present and BT have confirmed that it is a stopped line so activating it should be easy.
At the moment I can't even place the order with Plusnet because I can't get a simultaneous provide code out of BT who provide my phone at the moment. I'm therefore starting to look at plan B which is to tell BT to sling their hook and get the phone from someone else.
If I do a home move I should be able get a simultaneous provide code from BT, give that to Plusnet and get phone and internet connected the same day. So if I were to cancel BT and order PN Home phone and a home move, could they both go live on the same day? Logically I can't see any difference.
The property we are going to is a rental property standing empty, there is a physical line present and BT have confirmed that it is a stopped line so activating it should be easy.
Unfortunately jelv it's not possible for us to place a sim order that involves the start of a stopped line for the PSTN side of the order. The reason for this is that start orders tend to have a 24 hour lead time so we'd have to look at dealing with that first prior to the broadband order.
By all means give me a shout when you've raised the ticket to request the move and I'll make sure an experienced member of the provisioning team deals with the order for you.
By all means give me a shout when you've raised the ticket to request the move and I'll make sure an experienced member of the provisioning team deals with the order for you.
Existing house - Sussex
Rented house - Dorset
There's no renumber required!
Rented house - Dorset
There's no renumber required!
Sounds like a no brainer to get the start placed so that we can place a bb order for you then 
Well, a full week after I tried to get the order raised with BT they finally provided me with a "MAC Code"* via a text message. A call to Plusnet to raise the home move confirmed that the number wasn't a MAC but a Simultaneous provide code and so the order was raised (10/10 for the way PN handled the call and order).
On the day at 14:51 I received a text message from BT to say the phone was ready and at 17:02 a text message from Plusnet to say the broadband was ready. It wasn't until the next day I could check it out and confirm all was well.
The official line is that the simultaneous order has to be placed a week before the move date. Given my experience I'd recommend that anyone wanting this should start the process off at least a fortnight before to make sure all is well.
The move I've made is from one 20CN exchange (although it has a WBC date set for July) to another 20CN exchange (with no WBC date), the Max Premium has carried across and although I am using an extension socket with a 2M flat extension lead as well (I know, I know!) I'm still getting a full 8128 sync with a 12db noise margin (better than before) and in nearly 24 hours have only logged 112 fastpath CRC errors. All in all - pretty painless.
* Comments on BT:
1) Taking a week at a time of the year when not a lot of people are moving and the housing market is flat is ridiculous! What's it like at a busy time?
2) Sending a message with a "MAC Code" is pretty bad given that it was a stock message and not one keyed by a droid is pretty bad.
3) We'll ignore the fact that they don't seem to know that the C in MAC stands for Code - plonkers!
If it wasn't for the fact that if the phone is faulty BT provide a free diversion to mobile there's no way they would be my phone provider!
On the day at 14:51 I received a text message from BT to say the phone was ready and at 17:02 a text message from Plusnet to say the broadband was ready. It wasn't until the next day I could check it out and confirm all was well.
The official line is that the simultaneous order has to be placed a week before the move date. Given my experience I'd recommend that anyone wanting this should start the process off at least a fortnight before to make sure all is well.
The move I've made is from one 20CN exchange (although it has a WBC date set for July) to another 20CN exchange (with no WBC date), the Max Premium has carried across and although I am using an extension socket with a 2M flat extension lead as well (I know, I know!) I'm still getting a full 8128 sync with a 12db noise margin (better than before) and in nearly 24 hours have only logged 112 fastpath CRC errors. All in all - pretty painless.
* Comments on BT:
1) Taking a week at a time of the year when not a lot of people are moving and the housing market is flat is ridiculous! What's it like at a busy time?
2) Sending a message with a "MAC Code" is pretty bad given that it was a stock message and not one keyed by a droid is pretty bad.
3) We'll ignore the fact that they don't seem to know that the C in MAC stands for Code - plonkers!
If it wasn't for the fact that if the phone is faulty BT provide a free diversion to mobile there's no way they would be my phone provider!
Glad you got it all sorted.
Having had 4 house moves in the last 6 years I fully understand the stress of that alone, let alone organising a simultaneous provide. I think I must have been lucky as my last move before last involved a new line as well new number and all went smoothly with the line and new provide all happening on the same day by 11:30
Having had 4 house moves in the last 6 years I fully understand the stress of that alone, let alone organising a simultaneous provide. I think I must have been lucky as my last move before last involved a new line as well new number and all went smoothly with the line and new provide all happening on the same day by 11:30
It wasn't the engineering side that caused the delay - it was the "back office" staff who took a week to even place the order with BTw! I don't think there would be any regional variation in that area.