How Long Does It Take !!!!! Ticket No30495258

[#1]

The crackle is very significant.
Have you got more than one handset so you can prove it is not that doing it? (or test your handset at a neighbours, or borrow a known good handset).
If you plug the telephone ONLY in to the test socket is there still a crackle? The easiest way to test is to dial 17070 and take option 2 - quiet line test - you should hear nothing.

[#2]

Hi Jelv
The phone is a bt dect and is a week old so i don't think it can be the phone but i will try it at the neighbours.i have plugged the telephone in only and it does crackle but i will tyr the number you have gave me when i get in tonight.
Thanks for the advice

[#3]

As Jelv mentions, the crackle is significant and probably explains the high noise margin.
Try the quiet line test and raise a fault with your voice supplier if you still hear the noises.

[#4]

james
i have had th router plugged in to the mater socket on the main NTE5 socket for a couple of days and the speed has dropped. i have done the speed test on the PN site details below
Today 19:22  488 kbps (61kB/s) 327 kbps (40.9kB/s) Share
Today 06:28  492 kbps (61.5kB/s) 287 kbps (35.9kB/s) Share
Yesterday 20:27  559 kbps (69.9kB/s) 293 kbps (36.6kB/s) Share
Yesterday 06:32  913 kbps (114kB/s) 314 kbps (39.3kB/s) Share

i have looked at the router info details below (don't know what they mean) does it look good / bad
DSL Connection 
Link Information
   

Uptime: 0 days, 0:09:21

DSL Type: G.992.1 annex A

Bandwidth (Up/Down) [kbps/kbps]: 448 / 2,144

Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00

Output Power (Up/Down) [dBm]: 12.0 / 16.5

Line Attenuation (Up/Down) [dB]: 29.5 / 53.0

SN Margin (Up/Down) [dB]: 19.0 / 15.0

Vendor ID (Local/Remote): TMMB / TSTC

Loss of Framing (Local/Remote): 0 / 0

Loss of Signal (Local/Remote): 0 / 0

Loss of Power (Local/Remote): 0 / 0

Loss of Link (Remote): 0

Error Seconds (Local/Remote): 0 / 0

FEC Errors (Up/Down): 0 / 0

CRC Errors (Up/Down): 0 / 1

HEC Errors (Up/Down): 0 / 1
thanks for the help your and assistance and advice would be greatly appriciated
Cheers

[#5]

Did you do a resynch about 9 minutes before you got those results

[#6]

oldjim
thanks for the reply yes i rebooted the router before the check, also i have just done a speed check again and the results are the same !

[#7]

Hi there,
Did you do the quiet line test as advised? If so, what were the results?

[#8]

James/Mand
sorry not updated for a while, i have had a new master socket fitted and the line is crackle free now but i still have the 15db of noise margin on the line, do i need to inform bt to clear this down ?
I now have 1629kbps of speed now and it's like driving a porsche !!!!!  A very big thank you to all who helped

[#9]

Thanks for the update. Glad to hear things are better.
The noise margin should sort itself.

[#10]

James, Chris, Mand
even though my speed has increased i am not getting the speeds that feel i should expect, i have done all the things asked and the noise margin has not dropped and the speed is no where near what my neighbours are getting, bt say i should get at least 2.5 - 3.0mb download, your advice & help would be very much apprciated
Cheers

[#11]

How often do you disconnect your router?

[#12]

As you had a fault that's now fixed, we can request your SNR to be reset. This should increase your sync speed but will also restart the 10 day training period again. Please let me know if you'd like me to request this.

[#13]

Morning Chris
If you could get the SNR to be reset that would be great, please let me know when this will commence so i can reset the router.
Cheers
Paul

[#14]

Done.

[#15]

Mand,Chis,James
Just as an aside, noticed last night that the green broadband light on the thompson router is not as bright as the other green lights, does this make any difference to the speed/connection
Thanks