I am in the process of trying to move my broadband and phone to Plusnet - ironically I chose Plusnet because all the reports say how good the customer service is.
I am already tempted to give up and stick with BT!
I had an engineers appointment booked, and rearranged my work to be at home, but no-one came. When I phoned - and spent 45 minutes on the phone - I was told that my order had been cancelled. No-one had told me, in fact the paperwork I had received told me that I didn't need to do anything else, because Plusnet would keep in touch with me by email and text.
My subsequent attempts to have a new engineers appointment at a time that I can make, and to find out how Plusnet plan to compensate me for the inconvenience caused, have come to nothing. The letter from Plusnet tells me that if I am not here when the engineer calls, I will have to pay £49.99. I don't think it is unreasonable that as I was home, and the engineer failed to call, I should also receive some compensation. Can anyone tell me how you get answers out of this company - oh, and some action too?
