How low can PlusNet go?
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Re: How low can PlusNet go?
01-09-2015 9:05 AM
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Re: How low can PlusNet go?
02-09-2015 11:45 PM
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Re: How low can PlusNet go?
03-09-2015 9:27 AM
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I suggest you start a new topic detailing your issue and it's history
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: How low can PlusNet go?
03-09-2015 2:20 PM
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Re: How low can PlusNet go?
03-09-2015 4:51 PM
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dick:quote
Re: How low can PlusNet go?
16-09-2015 4:42 PM
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My THIRD BT engineer called today. He was here over two hours and managed to get through to their level two support (apparently no easy task - they hang up after 5 minutes to keep the targets!)
After testing everything (including internal wiring that I'm sure he doesn't have to do) Level 2 got him to eclude PlusNet from the whole setup (don't ask me how) and surprise surprise, without PlusNet caps or errors my speeds were excellent - as you can see from the screenshot of his test on his laptop.
What next PlusNet? Will I now get the speed you sold me... and that I'm paying for?
Re: How low can PlusNet go?
16-09-2015 6:38 PM
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Which router do you have? If it supports WAN ping (the 2704n does not) then setting up a TBB BQM might shine some light on matters.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: How low can PlusNet go?
16-09-2015 8:32 PM
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I have tried my new ish Netgear but also a new Plusnet one - no difference.
The full engineer report has gone to Plusnet - hopefully they'll understand it better than I did... and their part in it. There top guys said it was Plusnet - that's 4 different Openreach techs so I'm going with that.
At least I have an answer, after all these years, if I want what I paid for then I'll have to go to BT and PlusNet can replace me with free for a year newbies and watch the churn rate mount.
I think I've been more than patient and they have now used up my years of goodwill - I certainly couldn't recommend them any more.
Re: How low can PlusNet go?
29-09-2015 7:29 PM
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Is there somebody who can read the ticket before they write back [Censored]?
After 3 bt engineer visits, and a final acceptance that something was wrong with plusnet's set-up i wait, and wait and wait while they investigate, and i get this -
Thank you for your patience.
We have reviewed the issue and can see that the line will not perform above 40Mb due to the type of package you are on. The unlimited Fibre package allows up to 40Mb speeds. In order to get speeds of above 40Mb you would need to upgrade to our Fibre extra package.
You can make this change here - https://portal.plus.net/upgrade_process.html?memberheader=upgrade
Apologies for the inconvenience.
Please do not hesitate to get back in touch online at http://contactus.plus.net or by phone on 0800 432 0200 if we can be of further assistance.
How is this level of incompetance possible - why has this not been passed to a levelk two or three support by now - June for Christ's sake!!!!!!!!!!!!!!
[Moderator's note by Dick(Strat) All caps text edited as per forum rule.
Re: How low can PlusNet go?
29-09-2015 10:54 PM
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Re: How low can PlusNet go?
30-09-2015 4:12 AM
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Re: How low can PlusNet go?
08-10-2015 1:53 PM
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Plusnet have got it wrong on a number of occasions of late, but then, they haven't been the only ones.
What's the latest Stewart?
Re: How low can PlusNet go?
08-10-2015 7:40 PM
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Re: How low can PlusNet go?
08-10-2015 10:39 PM
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Re: How low can PlusNet go?
12-10-2015 7:16 PM
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Hello Stewart,
Account username: stewarta13wsb
Our Support Team have updated Question 106455307 with the comment shown below.
Dear Mr Borland,
Thanks for your patience while we continue to work on a resolution to your reported slow speed fault.
Our network are still working on amending the profile, although the completion date for this work, is not known at the moment.
We apologise for any inconvenience that has been experienced while this fault has been ongoing, and we will continue to check for updates and update you as soon as we have further information on the work required to resolve your fault. This should be within the following 24 to 48 hours.
Kind regards,
I have no idea how long it should take to set up a new profile? But this is now days over the original estimate of up to 72 hours. I still can't find that ticket though?
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