How low can PlusNet go?
Yes it does, thank you 
And that now confirms it was the 1st of October they were going to update/change my profile and it might take up to 72 hours
And that now confirms it was the 1st of October they were going to update/change my profile and it might take up to 72 hours
Fourteen days and still waiting for a new profile - wonder how long it takes to make one... minutes?
So after over 2 weeks to set up a new profile -
Thank you for your patience.
I called today but was only able to leave a message. I have checked with our Networks Team and agents in the Fault Department about your line issue. They have confirmed that the upload speeds are not determined with the profile on your line that my colleague requested to have changed.
As stated by Andrew on 1st October, the upload speeds on a line work on a "Best Effort". We have no way of guaranteeing them to perform at a rate.
I have checked your line today and all the profiles are correct for the package they are on.
So in effect Plusnet are saying they can advertise a package at 40/20 and give you 38/9 and that's all OK and fine?
And this of course completely ignores the screen shots of the BT engineer who got the full speed when PlusNet was taken out of the equation
End of story, but be careful what you buy vs what you get - things have changed at plusnet in the eleven years I've been with them... and it's not for the better!
Thank you for your patience.
I called today but was only able to leave a message. I have checked with our Networks Team and agents in the Fault Department about your line issue. They have confirmed that the upload speeds are not determined with the profile on your line that my colleague requested to have changed.
As stated by Andrew on 1st October, the upload speeds on a line work on a "Best Effort". We have no way of guaranteeing them to perform at a rate.
I have checked your line today and all the profiles are correct for the package they are on.
So in effect Plusnet are saying they can advertise a package at 40/20 and give you 38/9 and that's all OK and fine?
And this of course completely ignores the screen shots of the BT engineer who got the full speed when PlusNet was taken out of the equation
End of story, but be careful what you buy vs what you get - things have changed at plusnet in the eleven years I've been with them... and it's not for the better!
