How to complain

[#1]

BEWARE
Posting a question that is complaining.
Asking to leave the service
Complaining over 19 weeks to the faults team about your service.
None of the above count as a complaint in Plusnets eyes
After joining in Plusnet  December and having no usable internet as yet - I have found out to my cost that
You have to go to the online complaints section or write recorded delivery before you can go to arbitration to leave this company.
So if your having problems don't think that it will necessarily be resolved quickly and complain in the right place ASAP.

[#2]

hassall,
I'm going to pick this up with the complaints team and get back to you with a reply on this thread as soon as I can.

[#3]

Just a quick reply to say that a member of our complaints team is dealing with ticket 42748600 now for you. I'll make sure we give this both the attention and ownership it deserves.