Under the draft measures, Openreach must in future: complete around 80% of fault repairs within one to two working days of being notified; provide an appointment for around 80% of new line installations within 12 working days of being notified; report publicly on its performance, which will allow Ofcom to monitor and intervene further if required; and make clear the timeframe in which it is currently completing any remaining jobs, to provide reassurance to consumers about how long the work is likely to take. The targets escalate over three years, reaching their full level in April 2016. Separately, Ofcom will also review the standards of redress, which could include compensation, that landline and broadband providers offer to consumers when things go wrong.
Could this be the reasoning behind the OpenReach recruitment drive!?! Phil
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Assuming it's because competition law is regulated by both the UK and EU - could be wrong though
If there were competition, then that might have some bearing, but there is no competition to BTOR for the vast majority of the country. Ofcom is appointed by UK HM Government to have over-sight for UK companies. We do not need EU help (interference) to do that. This is simply yet another delay to getting BTOR delivering a better service.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
