I gain little pleasure from moaning or reminding PN of my erratic B/band service.
I do not doubt the majority of customers are very satisfied. In fact my own daughter/family, whom I recommended to change last year to PN from T.Talk, are delighted; I checked on Saturday and they enjoy consistent speeds [ 5.7meg] and have not a bad word to say. At the moment that is the only pleasure I am experiencing as a result of PN.
Andy Puttock BTw and Neil Armstrong PN were waxing lyrical last year about the ‘stability, total support and strong reputation the BTw/PN marriage offers customers. The ‘BUT’ seems to me to be the BT arm and BTw. Many times I have read, ‘the fault has been passed to our supplier OR is still being investigated by our suppliers OR we’ve advised BT etc ’. Anything like this from my experience, usually means a problem ends up in the middle of two parties, passed back and forth, with limited ownership or urgency in resolving it. In the meantime other problems keep coming along like an express train; as sure as night follows day, the system is under strain and it’s a down hill slope with more moans from customers.
PN staff must be juggling many balls, sorting out technical issues, as I read ‘between forum lines’. Personally I have no problem with PN staff; they are courteous and always helpful. Their commitment is not in question but the time to solve issues is.
Something must be seriously wrong with my B/band. No matter what is tried [3 BT visits up to now] by PN arranging for Openreach and BTw to look at the exchange end [the latter seems like moving a mountain], I am still plagued with disconnections and erratic speeds. The fact that I am not as bad as some, is of no real consolation.
At the suggestion of a helpful contributor on this Forum, I swapped my Thomson router with a spare Belkin this w/end. I suppose it was sheer desperation – well anything was worth a try. Guess what, just as bad as ever. Maybe I have two duff routers?
