.. I have not had a proper working service since I joined

[#1]

Hi roost78,
One of our agents will be calling BT to escalate this to the complex faults team, we'll update as soon as we hear back on that. Hopefully that should get things moving for you but unfortunately it's still very unlikely that we'll be able to get an appointment over the bank holiday weekend. We will keep pushing and keep you updated though. Sorry it's been going on for so long.

[#2]

Hi Riyaz arranged a BT engineer for today, Any update on what they did?
View more...
Uptime: 0 days, 3:51:52
Bandwidth (Up/Down) [kbps/kbps]: 448 / 160
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00

[#3]

The faults guys are picking up on the engineers notes now and will get back to you, the person following the fault personally from here will take a look this evening or first thing tomorrow.

[#4]

Hi Chris,
Still no update, Please can you check for me.
Thanks

[#5]

Hi roost78,
I'm on the phone to the suppliers at present, I've updated your ticket and will do so again once I'm off the call and know what's happening in full.

[#6]

http://aaisp.net.uk/broadband.html

Quote

We'll fix your line even if you are with another ISP! If you are migrating your service to us, even though you know you have a problem with your line, we'll take on the fault. We'll tackle the problem and get it fixed within one month. If we don't then you can migrate away and owe us nothing for your migration to us and your service charges for that month. Details.

[#7]

Right, I've updated the ticket and will let you know what I find in the morning as I've said. Hopefully we'll be able to get things moving without another engineer visit.

[#8]

Right, The update on the ticket is asking for another BT engineer visit. is this the 5th or 6th? I can do Thursday AM at a push.

[#9]

Hi roost78,
A booking has been made for you, please check ticket 30931073 for details.