I'm impressed - cutomer services at 6:30am!
My misses woke me up at 6:30 this morning complaining that she couldn't get on Facebook. Oh no... no Facebook fix before work 
Five minutes later I'd reset my modem, checked and reset the firewall and tried pinging everything under the sun. Everything worked on my side of the 'phone line and the modem said I was connected.
Deciding either (1) I needed a new modem or (2) there was a 'problem', I thought I would give Plusnet customer services a call. Took a while to find the number in my browser cache! Must write it down on paper...
Anyway, I didn't really expect an answer, other than a recorded message saying 'Please call back at 9am' or something. But I thought it worth a try. There seemed to be nothing else I could do, other than go up in the loft to find my old modem.
I was, then, taken aback to select the option for broadband faults and actually hear a living human voice within seconds! Wow...
I must have sounded like a complete numpty: I had barely woken up, hadn't had my first coffee, couldn't remember my username or password... I could barely remember my 'phone number! (must write them all down on paper...)
Still, it turned out that BT had messed up at my local exchange and broken something. It's partially working now, if you can call speeds lower than 60kbps working...
The point is: Thank you Plusnet for actually having staff available to talk to at half past six in the morning! I was well impressed!
Rick.
Five minutes later I'd reset my modem, checked and reset the firewall and tried pinging everything under the sun. Everything worked on my side of the 'phone line and the modem said I was connected.
Deciding either (1) I needed a new modem or (2) there was a 'problem', I thought I would give Plusnet customer services a call. Took a while to find the number in my browser cache! Must write it down on paper...
Anyway, I didn't really expect an answer, other than a recorded message saying 'Please call back at 9am' or something. But I thought it worth a try. There seemed to be nothing else I could do, other than go up in the loft to find my old modem.
I was, then, taken aback to select the option for broadband faults and actually hear a living human voice within seconds! Wow...
I must have sounded like a complete numpty: I had barely woken up, hadn't had my first coffee, couldn't remember my username or password... I could barely remember my 'phone number! (must write them all down on paper...)
Still, it turned out that BT had messed up at my local exchange and broken something. It's partially working now, if you can call speeds lower than 60kbps working...
The point is: Thank you Plusnet for actually having staff available to talk to at half past six in the morning! I was well impressed!
Rick.
Yeah - it looks like my profile's gone south. I've got a steady maximum at 61kBps (kiloBytes - my first message suffered from fat-fingers - still haven't had that coffee yet!)
As to 4am - thanks for the offer but I'll take your word for that. I don't intend seeing 4am if I can help it!
Edit: the coffee situation has now been resolved
likewise the bacon butty situation!
As to 4am - thanks for the offer but I'll take your word for that. I don't intend seeing 4am if I can help it!
Edit: the coffee situation has now been resolved
likewise the bacon butty situation!