I would like to terminate my contract with PlusNet
Dear Sirs
It is with regret that I write on your public forum to request the termination of my PlusNet contract, and hereby ask that a MAC code is issued to me.
Following many problems with my PlusNet service, I have now run out of patience and feel that the service I am receiving from PlusNet does falls well short of my expectations of what is both an acceptable standard of broadband provision and value for money.
Following my previous post regarding the known speed issues, you were quick to offer a resolution to my issues which was appreciated. However, in my post I actually asked for details on how to terminate my contract. Giving PlusNet the benefit of the doubt, and in hope that your speedy response to my query was a sign that things would improve, I decided not to take this up further and to continue with the improved service. Unfortunately, this level of service has continued to worsen rendering our broadband service nearly useless.
Below is the latest speedtest that I have carried out on our line:
Given my patience, politeness, understanding so far and the time I have now wasted, I kindly ask that PlusNet now honour my request to terminate my contract.
Regards,
Matt Alexander
It is with regret that I write on your public forum to request the termination of my PlusNet contract, and hereby ask that a MAC code is issued to me.
Following many problems with my PlusNet service, I have now run out of patience and feel that the service I am receiving from PlusNet does falls well short of my expectations of what is both an acceptable standard of broadband provision and value for money.
Following my previous post regarding the known speed issues, you were quick to offer a resolution to my issues which was appreciated. However, in my post I actually asked for details on how to terminate my contract. Giving PlusNet the benefit of the doubt, and in hope that your speedy response to my query was a sign that things would improve, I decided not to take this up further and to continue with the improved service. Unfortunately, this level of service has continued to worsen rendering our broadband service nearly useless.
Below is the latest speedtest that I have carried out on our line:
Given my patience, politeness, understanding so far and the time I have now wasted, I kindly ask that PlusNet now honour my request to terminate my contract.
Regards,
Matt Alexander
This is not an official support channel - they will not issue you with a MAC as a result of posting here - the Plusnet T&C's quite clearly state that you have to ring in to request a MAC.
It's amazing how many people look at the price and the allowance but don't look at the traffic shaping aspects!
pitchfader: If your peak usage can be kept below 20GB per month you really should look at changing to Pro - you'd find it's a totally different experience (and you still get unlimited overnight usage).
pitchfader: If your peak usage can be kept below 20GB per month you really should look at changing to Pro - you'd find it's a totally different experience (and you still get unlimited overnight usage).
