IP addresses not UK - Can customers please report any problems here
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Re: IP addresses not UK - Can customers please report any problems here
23-01-2015 9:25 AM
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Bob Pullen
Plusnet Product Team
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Re: IP addresses not UK - Can customers please report any problems here
24-01-2015 8:13 PM
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But it did redirect to the banks secure authorisation site
Re: IP addresses not UK - Can customers please report any problems here
26-01-2015 9:55 PM
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Re: IP addresses not UK - Can customers please report any problems here
28-01-2015 9:33 PM
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my external ip address seems to be 146.199.49.xxx could this be the problem?
Mark
Re: IP addresses not UK - Can customers please report any problems here
28-01-2015 9:35 PM
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This isn't a resync but it should change you IP address
Re: IP addresses not UK - Can customers please report any problems here
28-01-2015 9:41 PM
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Re: IP addresses not UK - Can customers please report any problems here
29-01-2015 9:13 AM
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Bob Pullen
Plusnet Product Team
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Re: IP addresses not UK - Can customers please report any problems here
25-02-2015 11:20 AM
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http://community.plus.net/forum/index.php/topic,136501.0.html
are related to the topic discussed in this one? My IP is in the range 146.200.178.xxx, which appears to be one of the problem ones previously assigned to Infonet and now used by Plusnet.
Re: IP addresses not UK - Can customers please report any problems here
02-03-2015 2:33 PM
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Bob Pullen
Plusnet Product Team
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Re: IP addresses not UK - Can customers please report any problems here
03-03-2015 11:11 AM
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Re: IP addresses not UK - Can customers please report any problems here
03-03-2015 11:36 AM
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Closest analogy is probably the scenario where every sat nav provider has to update their software when postcodes are added, and some will respond faster than others.
Re: IP addresses not UK - Can customers please report any problems here
03-03-2015 1:01 PM
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Quote from: NorthPole That may solve the problem for me, at least for a while. But shouldn't Plusnet be dealing with the root cause of the problem and getting these IP's formally re-assigned from Infonet...
The answer to this supposition is in some of my earlier contributions to this thread.
We can approach Mailinator/Fastone etc. ourselves, however before doing so, I'd want to be sure that the problem /is/ related to the 146.200.0.0/16 IP range. That can be easily ascertained from you disconnecting/reconnecting. If it 'fixes' things then we can try replicating the issue here. Assuming we can, we'll reach out to Mailinator etc.
Having said that, the symptoms you describe aren't typical of your usual geolocation problems.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: IP addresses not UK - Can customers please report any problems here
05-03-2015 10:37 AM
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Quote from: Bob I'd want to be sure that the problem /is/ related to the 146.200.0.0/16 IP range. That can be easily ascertained from you disconnecting/reconnecting. If it 'fixes' things then we can try replicating the issue here. Assuming we can, we'll reach out to Mailinator etc.
I can reach both Mailinator and Faststone sites from my brother's PC over a Plusnet connection, and his IP is currently not in the range in question - just saying.
Re: IP addresses not UK - Can customers please report any problems here
05-03-2015 10:57 AM
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Re: IP addresses not UK - Can customers please report any problems here
05-03-2015 11:14 AM
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Quote from: NorthPole
Quote from: Bob I'd want to be sure that the problem /is/ related to the 146.200.0.0/16 IP range. That can be easily ascertained from you disconnecting/reconnecting. If it 'fixes' things then we can try replicating the issue here. Assuming we can, we'll reach out to Mailinator etc.
I can reach both Mailinator and Faststone sites from my brother's PC over a Plusnet connection, and his IP is currently not in the range in question - just saying.
Different PC, different connection. Is there a reason why you don't want to drop your own connection? I can do it from here if that would help?
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
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