Improved or not?

[#1]

So, has the customer service imroved?

Not used them myself yet,I'm going by the adverts I've seen on the TV

[#2]

not

[#3]

So the adverts are not true...

That's naughty of them.

[#4]

depends what the adverts are saying.
i doubt they specifically say "our support has improved"

[#5]

The Plusnet website usually describes the service as "award winning", and yes, they've got loads of awards from various places that nobody cares about any more. uSwitch, Broadband Genie, Simplifydigital, MoneySuperMarket, Moneywise - all names which mean very little to me.

In one place it says the service is "outstanding", without actually specifying if that's outstandingly good or outstandingly bad. That's a bit like saying it's "exceptional" or "second to none", or anything else that sounds good but doesn't really mean anything.

"UK based" is probably the only part of the marketing for the support that has any substance.

[#6]

@foxleybob

You can see my opinion in the post linked from my signature.

[#7]

@foxleybob - Let me know if you have any questions if you're thinking of signing up.

Matty

[#8]

I'm already  with you  (newbie) Matty, thanks.

I was just curious in case i have to contact customer support for anything later, which I hope I don't going by the complaints I've read here.