Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Inconsistent & Incompetent Customer Services - ARE YOU WATCHING JAMIE FORD!
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Feedback
- :
- Plusnet Feedback
- :
- Inconsistent & Incompetent Customer Services - ARE...
- « Previous
-
- 1
- 2
- Next »
Re: Inconsistent & Incompetent Customer Services - ARE YOU WATCHING JAMIE FORD!
06-05-2014 5:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I trust somebody will call me today to give me an update?
Re: Inconsistent & Incompetent Customer Services - ARE YOU WATCHING JAMIE FORD!
06-05-2014 5:51 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Have you checked for updates on the support ticket?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Inconsistent & Incompetent Customer Services - ARE YOU WATCHING JAMIE FORD!
07-05-2014 11:45 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Unfortunately it's the end of the road for me with Plusnet.
So in summary:
Plusnet made an initial mistake resulting in an existing customer being disconnected.
Plusnet then made multiple incorrect corrective actions resulting in further delay.
Plusnet have offered no alternative method for internet access (i'm a home worker and need internet access).
Plusnet still, after 14 days cannot offer me any assurances or dates to when my service will be reconnected.
Enough is enough, i'm off.
A throughly annoyed and disappointed customer.
So in summary:
Plusnet made an initial mistake resulting in an existing customer being disconnected.
Plusnet then made multiple incorrect corrective actions resulting in further delay.
Plusnet have offered no alternative method for internet access (i'm a home worker and need internet access).
Plusnet still, after 14 days cannot offer me any assurances or dates to when my service will be reconnected.
Enough is enough, i'm off.
A throughly annoyed and disappointed customer.
- « Previous
-
- 1
- 2
- Next »
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Feedback
- :
- Plusnet Feedback
- :
- Inconsistent & Incompetent Customer Services - ARE...