Well...I don't know!
The engineer turned up about 10 minutes after I posted! He said he'd be popping in and out of the flat, which was fine. Then, just before 1pm, he left in his van. He didn't say he was going anywhere or tell me he'd done so I was left scratching my head as to what was going on! Normally that wouldn't be a problem as I'd just have waited but today it was as I had a hospital appointment and couldn't really wait around to find out.
I did wait until 1.30pm but then had to go, still not knowing what was going on!
Anyway, when I returned at 3.45 I found a note in the post box with a number to ring him. He said he'd left some tools in the flat and I explained that I had to go and, whilst he wasn't rude, it was quite clear he wasn't happy.
I can understand him not being so but, really, what was I to do? I did tell him when he first arrived that I had a hospital appointment (though didn't tell him what time it was) but this is irrelevant. If he's going to drive off without a word without leaving me with anyway of contacting him, is that really good service? Should he not be letting me know what's going on or what he has to do? Especially if he's going to be driving off for 40 minutes or longer at a time?
As it stands, I don't know what's happening but I do know that if my line isn't installed I'm going to be contacting BT personally to complain about the engineer's conduct.
What do others think? Is it normal practice for engineers to do this?
