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It would of been nice of PN to make an announcement for planned maintainence

ejs
Aspiring Hero
Posts: 5,442
Thanks: 631
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Registered: ‎10-06-2010

Re: It would of been nice of PN to make an announcement for planned maintainence

Looking at the broadband usage graphs, either the overnight BT work didn't affect many people and/or the people affected re-connected quickly enough for nothing to show on the number of users online graph.
If you really want to be pedantic about it, there isn't an Announcements thread - there's the Announcements board which contains various threads.
TORPC
Grafter
Posts: 5,163
Registered: ‎08-12-2013

Re: It would of been nice of PN to make an announcement for planned maintainence

@ejs
F.Y.I
There are plenty of your posts in relation to being pedantic, therefore you're the only one being pedantic
I do not wish to be pedantic over it as Board / Thread = Same Shelf  (Named announcements) should be used for the purpose it was intended
However to be more accurate
The Board called Announcements should contain a Thread informing the forum members of the planned maintenance
PeterLoftus
Pro
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Registered: ‎27-05-2011

Re: It would of been nice of PN to make an announcement for planned maintainence

If it ain't bust don't fix it  Roll_eyes
Go to the bottom of any community page and click service status what could be quicker also RSS feed or  Twitter!  Smiley
I don't want emails for areas or exchanges I'm not interested in Angry
To do is to be - Neitzsche
To be is to do - Kant
do be do be do - Sinatra
TORPC
Grafter
Posts: 5,163
Registered: ‎08-12-2013

Re: It would of been nice of PN to make an announcement for planned maintainence

No doubt if certain members made this thread, then clearly PN would put an announcement in the Announcements section
In respect of email(s)
They should only be sent out to those who have ticked the box to accept them
Or
For only those that will be affected by said maintenance
Still waiting for PN's answer at this time
Krazeh
Grafter
Posts: 88
Registered: ‎06-02-2013

Re: It would of been nice of PN to make an announcement for planned maintainence

Quote from: TORPC
The Board called Announcements should contain a Thread informing the forum members of the planned maintenance

Why should it? Because you say so? It's clear from even a cursory glance at the forum that it's not used to make people aware of planned maintenance to exchanges. There are systems that PN use to make people aware of such maintenance and you're free to make use of them. If you don't wish to do so then that's your prerogative but you will have to live with not being kept updated on planned maintenance.
LinnPlusnet
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,686
Registered: ‎03-02-2014

Re: It would of been nice of PN to make an announcement for planned maintainence

We've taken your feedback on board, TORPC.
We don't post about Planned Maintenance on our Announcements board as this information can be found elsewhere.
To confirm it can be found on our website in our Service Status section - http://www.plus.net/supportpages.html?a=2&?helpheader=servicestatus
If you can't access our webpage then information can also be found here: http://usertools.plus.net/status/status.xml
Also, an archive can be found here: http://usertools.plus.net/status/archive/
TORPC
Grafter
Posts: 5,163
Registered: ‎08-12-2013

Re: It would of been nice of PN to make an announcement for planned maintainence

Cheers Lin
However that clearly still does not answer, my original question, that has seemingly been ignored yet again
I make a proposal that PN will have a re-think & will update the Announcement forum board / thread in future
ISP PN are / Politicians PN are not
The question(s) again to please be answered by PN staff
Quote from: TORPC
May I ask WHY do WE have to SIGN UP for SOMETHING we DO NOT use them when we USE the FORUM that announcement(s) can be made in the respective thread ?Huh
<snip>
Alternatively can Plusnet staff state what reason(s) their Announcement thread is actually for
MauriceC
Resting Legend
Posts: 4,085
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Registered: ‎10-04-2007

Re: It would of been nice of PN to make an announcement for planned maintainence

Why be so bombastic TORPC?  I believe the question HAS been answered in Linn's reply #20.
You have a particular view on how Plusnet should operate some of their services which is not always shared by the Community at large.
I for one would rather see any spare development resource spent on higher profile problems - like the erratic performance of the Forums.
Maurice

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

TORPC
Grafter
Posts: 5,163
Registered: ‎08-12-2013

Re: It would of been nice of PN to make an announcement for planned maintainence

HI Maurice
I am not being bombastic at all
I was highlighting the actual question(s) that had not been answered by PN staff
dvorak
Moderator
Moderator
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Registered: ‎11-01-2008

Re: It would of been nice of PN to make an announcement for planned maintainence

Not sure what you have to sign up for? the twitter page can be viewed without having a twitter account, rss feeds don't require you to sign up for anything.
The announcement boards threads of real note would be lost amongst the mire of maintenance updates.
Really don't see what your problem is here.
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
TORPC
Grafter
Posts: 5,163
Registered: ‎08-12-2013

Re: It would of been nice of PN to make an announcement for planned maintainence

All the more reason(s) to cover all bases
By following the link in
Quote from: Gus
https://portal.plus.net/supportpages.html?a=2&support_action=maintenance&ispservice_id=adsldial
10th April
London Hornchurch
Yet the work affected me in Inverness, twice lost PPP so far


pjmarsh
Superuser
Superuser
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Registered: ‎06-04-2007

Re: It would of been nice of PN to make an announcement for planned maintainence

That link is working fine for me.
Phil

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Chris
Legend
Posts: 17,724
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Registered: ‎05-04-2007

Re: It would of been nice of PN to make an announcement for planned maintainence

The announcements forum is for Plusnet related announcements, eg new products, trials etc.
We historically had a service status/planned maintenance board when the forums were part of the portal, however this received a tiny (and I mean tiny) number of views so we didn't move it over when Community was created.
We were talking about possibly reintroducing one but as there are currently so many other ways to get this information, it's not something that we're currently planning to change.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.