Least worst Award

[#1]

All these awards nowadays ! Surely there should be The Least Worst Award ?- It would be the most descriptive.
-the "providers (i.e. rip off merchants)" would have to be dreadful for PlusNet to have a chance

[#2]

Hi there,
Sorry to see you feel that way.
I can see there's a fault with your service at the moment.
We're expecting to see that fixed within the next few days but let us know if there's anything else we can help you with.