Live Chat ~ Hours of business

[#1]

When IS live chat available.... ?

What a stupid, senseless, useless, message  you see when it is not available..

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Chat to us online

"On line chat is currently unavailable, please choose another option"

                                                             [ Start chat ]  ( greyed out )

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Surely it would be more "customer friendly" and better "customer service"  for the message to inform the prospective "chat" customer, of when the service IS available,... not a blunt

" go away,. ( polite version ) we aren`t available, cos we`re shut, gone home, drunk, under the influence, or otherwise engaged"   type of message...

Usually businesses publicise their opening hours/working hours, even when they show a "Sorry we are Closed" ticket on the door...

not a message saying go away come back later or try next door and see if they can help...

And don`t give me that baloney, that we can always ""give us a call""....

  remember some of us are not able to use a telephone like "normal" people, ..

. some of us are very hard of hearing, and need the services of a "on line chat"... ... but when can we access that  ? ? ?  it just doesn`t say......

[#2]

Chat opening times: 

https://www.plus.net/help/chat/?lp_offsite=%7B%22type%22%3A0%2C%22campaignId%22%3A349186732%2C%22eng...

Customer Services, Technical Support & TV	7.30am - 10pm	7 days a week
Order Tracking	9am - 7pm 9am - 5.30pm	Monday - Friday Saturday
Business	9am - 5.30pm	Monday - Friday
Faults	10am - 6pm	Monday - Friday

PN, what about posting the above information , on this page ?

https://www.plus.net/home-broadband/contact/

[#3]

Which is what MY post is about ....  ! 

I posted it in "community site feedback"... because it is something that the "community site" "fixers" need to do something about...

The original post, was not intended to be for discussion, regarding PlusNet service feedback..

[#4]

Further to the above......

Despite the timings saying it is available from Monday to Sunday.  7.30 am to 10 p.m    ( seven days a week) 

Here it is 16:05 on a Sunday afternoon, and the message at the top of the chat states...###

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I'm sorry, none of our Plusnet Chat teams are available right now. We're available Monday to Sunday, 07:30-22:00.

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and the only "option" given is            [Close]       

   

 So where is all our wonderful, top of the range, supehero`s, customer service staff, 

So much for...... "We`ll do you proud"..... and   "Give us time - we`re getting there" ... 

No wonder the websites are slating the once excellent customer service of PlusNet...  

[#5]

Hello there. Sorry to hear you can't access web chat. It appears to be working for me. Do you have any pop up blockers or fire walls installed on your PC?

[#6]

Yes, I do have Ghostry, and I have a couple of things including " Google Tag Manager " &  "LivePerson" with positive access..

My point is, that when anyone gets the messages that I have shown, there is no "help" only a blunt message saying go and do something else...