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Moaners and Groaners Take Note!
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- Moaners and Groaners Take Note!
Moaners and Groaners Take Note!
06-06-2011 8:58 AM
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This morning I had the need to phone plusnet with a concern.
I was connected straight away to a very very pleasant person called Steve in technical support.
He listened very carefully to what I said, he used the typetalk connection system correctly and he fully empathised with my conundrum.
He immediately provided me with a superb solution to my problem.
Without fear of contradiction, this was plusnet at its very very best and if thats the sort of service that I get from plusnet then i fail to understand why there are so many gripes on this forum about the company.
Steve....you made my day.
I truly wish it was within my powers to have you fast tracked to chief executive officer.
I was connected straight away to a very very pleasant person called Steve in technical support.
He listened very carefully to what I said, he used the typetalk connection system correctly and he fully empathised with my conundrum.
He immediately provided me with a superb solution to my problem.
Without fear of contradiction, this was plusnet at its very very best and if thats the sort of service that I get from plusnet then i fail to understand why there are so many gripes on this forum about the company.
Steve....you made my day.
I truly wish it was within my powers to have you fast tracked to chief executive officer.
7 REPLIES 7
Re: Moaners and Groaners Take Note!
06-06-2011 9:02 AM
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Hi,
I'll make sure that this gets passed on to Steve via his manager.
Worth considering though, if he was CEO, he wouldn't have been able to have spoken to you this morning
I'll make sure that this gets passed on to Steve via his manager.
Worth considering though, if he was CEO, he wouldn't have been able to have spoken to you this morning
Re: Moaners and Groaners Take Note!
06-06-2011 9:07 AM
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hello james nice to se you to see you
it is never a good idea to underestimate my powers.lol if i wanted to speak to the ceo.....that would not be a problem.
Its people like steve and YOU who do plusnet so much credit.
it is never a good idea to underestimate my powers.lol if i wanted to speak to the ceo.....that would not be a problem.
Its people like steve and YOU who do plusnet so much credit.
Re: Moaners and Groaners Take Note!
06-06-2011 9:15 AM
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:
ps im now considering writing a book on "how to communicate effectively with plusnet" lol
ps im now considering writing a book on "how to communicate effectively with plusnet" lol
Re: Moaners and Groaners Take Note!
06-06-2011 9:37 AM
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Hopefully it won't be in either German or Afrikaans
Re: Moaners and Groaners Take Note!
06-06-2011 11:08 AM
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@ frau nadger nein nee
Re: Moaners and Groaners Take Note!
06-06-2011 11:13 AM
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She doesn't use the internet unlike some old women
Re: Moaners and Groaners Take Note!
06-06-2011 3:08 PM
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Been a while since I heard something positive from you TOM, Had to pinch myself to make sure I was awake
If life gives you lemons, make lemonade.
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