My 6 Days Of Plusnet Pain

[#1]

The sad thing is that many people on this forum would really have tried to help resolve the issues. But when you can't accept the reasoning for why the problems are present, I guess there is no hope.

[#2]

When you have a family of 4, 12 devices (6x iCloud), 3 years @ 21mb+ fastpath, then 3-4mb of your download and 1/3 of your upload disappears on Day 2, it makes a big significant difference, I'm sorry if I've come across as a bit harsh, but I'm not going to pay for a service that simply just ain't up to scratch, we can hypothesize for weeks on end, and I do appreciate all of your input be it even negative, but PN are in no rush to do anything, because in their eyes nothing is wrong, as I'm still getting the estimated speed, I'm not buying myself out of two hundred quid contract for the fun of it, I've been with left with no choice but to do this because I don't want my families online experience to suffer, and blimey I am mad, because that money could have been better off spent elsewhere believe you me, I'm always pessimistic, and I honestly feel that if I had of stayed here, my connection wouldn't get any better, in fact my prediction on current data would be a further decline with even more degradation, I'm sorry to say, but I am not used to paying for this quality of service, I can appreciate that some of you have been happy loyal PN customers for many years, but on the flip side, surely you can understand that this is not the broadband service that our homestead had previously become accustomed to.

[#3]

You make a lot of valid points above, and I am not even saying moving away is the wrong thing to do. But when you argued that the reason for your issues were down to Plusnet almost sabotaging your line, that was simply not the case.
If you don't accept that DLM was trying to stabilise your line, then fair enough, you ought to stick with an LLU provider on a fixed profile for the long haul. Whatever underlying issue is de-stabilising your line, I hope it doesn't get worse, as there may come a point when even on a fixed profile you have issues. At that point the problem will have to be solved.

[#4]

It was a promising start.
Day 1:

Sync Rate (kbps)	Down	Up
Current	20403	1276

Attainable Rate (kbps)	Down	Up
Current	21458	1288

SNR (db)	Down	Up
Current	6.1	6.1

Attenuation (db)	Down	Up
Current	19.0	11.2

Interleaver Depth (d)	Down	Up
Current	96	1

Delay (msec)	Down	Up
Current	6	1

---

Well with 2 Days remaining to disconnection Interleaving is now finally off.
Day 18:

Sync Rate (kbps)	Down	Up
Current	14335	1275

Attainable Rate (kbps)	Down	Up
Current	20308	1288

SNR (db)	Down	Up
Current	15.6	6.7

Attenuation (db)	Down	Up
Current	19.0	11.2

Interleaver Depth (d)	Down	Up
Current	1	1

Delay (msec)	Down	Up
Current	0	0

But now my downstream SNR is off the hook again...

Quote from: StalkStalk

6-6db, turn off Interleaving, how hard can it really be?

[#5]

Congratulations, a banded speed. In a way, Plusnet are correct to not want to muck about with DLM settings and profiles, when there is an issue with your line or sockets and wiring which should be fixed instead.

[#6]

We shall see in a few days time, it will be an interesting comparison, needless to say that I'm already predicting a vast improvement.

[#7]

Yes, of course your prediction will be correct, but that doesn't mean you couldn't have got a decent speed and stability on Plusnet, if you'd got the problem sorted out.

[#8]

After approximately 10 days on the new LLU provision.
LLU:

Sync Rate (kbps)	Down	Up
Current	22514	1020

Attainable Rate (kbps)	Down	Up
Current	22712	1232

SNR (db)	Down	Up
Current	3.1	6.1

Attenuation (db)	Down	Up
Current	19.0	11.1

Interleaver Depth (d)	Down	Up
Current	1	1

Delay (msec)	Down	Up
Current	0	0

---

From PN's meager 14335 to the LLU on 22514, as you can well imagine the 8mb difference is leaps and bounds apart, A very expensive lesson learnt, I'll bid you good day, and I rest my case.
Au Revoir Plusnet...

[#9]

Thanks for sharing, speed`s a big improvement, like a avatar off a shovel.

[#10]

I can only assume the OP never really did grasp the reason why he/she was having difficulties. As has been mentioned previously, I suspect there will come a time when that sub-optimal line will get worse (or die completely). I wonder who the OP will blame when that happens.

[#11]

I notice they didn't post the error stats. I wonder how much of a drop in actual throughput they are getting because of retries?

[#12]

Quote from: StalkStalk

Why isn't PN using SRA? BRAS is definitely inferior.

That one is simple, Plusnet provide broadband using the BT Wholesale platform, in common with many ISPs, they do not have their own exchange equipment and are 'tied' to the systems provided by their 'supplier'.  Your question should, perhaps, be 'Why isn't BT Wholesale using SRA?'

[#13]

Mod:note
Op has left so won't be back and as such thread is closed