A few years ago I had to set up an account for a chap who was unable to speak or use his hands or feet. When I phoned I explained the situation and asked if it was worth discussing further - they said it was and Plusnet allowed me to continue to open the account on hearing him make a "sound" through the speaker phone. The contact terms were, anything techical or concerning connections should be sent to me (not a Plusnet acct at that time) and anything commercial, pricing,payment to his sister (who was a Plusnet acct holder)
Everything went through ok and when it was time for me to change my provider I remembered how Plusnet had handled the above case along with other disabled friends I came to Plusnet also.
The way Plusnet handled opening of this chaps account was imo far superior and more business like than others I contacted at that time
