Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
No Reply to Ticket
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Feedback
- :
- Plusnet Feedback
- :
- No Reply to Ticket
No Reply to Ticket
09-06-2014 12:14 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I haven't had a reply to my original ticket on Thursday 5th June 2014 2:37pm
Ticket id: 86659065
My Download Speed is only 0.42 Mbps, almost unusable.
Ticket id: 86659065
My Download Speed is only 0.42 Mbps, almost unusable.
2 REPLIES 2
Re: No Reply to Ticket
09-06-2014 12:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Note for staff - this has also been posted here http://forums.thinkbroadband.com/freenetname/f/4334286-ticket.html and here http://forums.thinkbroadband.com/plusnet/f/4334407-no-reply-to-ticket.html
Re: No Reply to Ticket
09-06-2014 12:25 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi paulsomerset,
I'm sorry to hear that you're having problems with your connection. I've taken a look at your account, as well as the three tickets you have regarding the issue. Your line appears to be dropping out on a regular occurrence:
<img src="http://community.plus.net/visualradius/generated/image14023130476248.png"/>
Do you switch your router off overnight? If so, that's probably the reason that your slow speeds. You can see why this happens here: http://community.plus.net/library/broadband/broadband-faults-guide-banding-guide/
Your line is banded to: WBC 288K - 576K Medium delay (INP 8 ) 6dB Downstream, UC Low delay (INP 0) 6dB Upstream. If you could leave your router switched on, I'll remove the banding and if this is what is causing the issue, leaving the router on will resolve it.
@Oldjim - Thanks, replied to them.
I'm sorry to hear that you're having problems with your connection. I've taken a look at your account, as well as the three tickets you have regarding the issue. Your line appears to be dropping out on a regular occurrence:
<img src="http://community.plus.net/visualradius/generated/image14023130476248.png"/>
Do you switch your router off overnight? If so, that's probably the reason that your slow speeds. You can see why this happens here: http://community.plus.net/library/broadband/broadband-faults-guide-banding-guide/
Your line is banded to: WBC 288K - 576K Medium delay (INP 8 ) 6dB Downstream, UC Low delay (INP 0) 6dB Upstream. If you could leave your router switched on, I'll remove the banding and if this is what is causing the issue, leaving the router on will resolve it.
@Oldjim - Thanks, replied to them.
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page