Hi, I logged a fault #72302377 back on Monday when I had lost internet connectivity. Tuesday I had intermittent connectivity but since then I've gone back to having no connectivity at all.
Unfortunately there has been no update on the Fault ticket at all so I called up yesterday, which admittedly didn't take long to get through to someone, and had confirmation that they can see my ticket but was also told that there were quite a few outages and that they would look into it. I can't see any outage news in my area on the Service Status and none of my friends/neighbours are experiencing any problems. Phone is fine too.
I've been using Plusnet for 10 years now but the lack of assistance in this recent problem which has effecitvely left me without any internet for the whole working week has led me to wonder about the Customer Satisfaction and has generally left me pretty unhappy about the service which I once considered fast and responsive.
Thanks
