No wait time

[#1]

Just phoned Support, call went straight through, no hold time. Didn't get to listen to any music ;).

[#2]

Wrong number? 😉

[#3]

My last 4 calls made at different times throught the week have been answered immediately

[#4]

I've noticed less negative feedback over the queue times recently, which is good news. I know our technical support have introduced a few different shift patterns empasising 5:30pm-8pm as a priority, seems like this is helping.
That being said, I'd imagine that it's still subject to when you call in.