Not happy with plusnet atall .....
i started with plusnet 2months ago and it took ages for my connection to get set up but then once it was set up all was fine and smooth service , but as of vbout a week ago i noticed my connection speeds had started to slow down, and then it went to cutting out and dipping. Now i have got terrible connection, i rang plusnet 2 days ago which he told mw my conncetion was fine which i knew was not. So i decided to leave it a day and see how it goes but just got worser still, so then i rang them last night and they raised a fault on my behalf and i was told i would recieve a call back in 4-6 hours but did not recieve a call.
I then rang up tonight and got told different information saying that it can take 24 to 72 hours to recieve a call but then all he could say was apologise and i recieved no information, i think it is wrong that everytime i am phoneing i am either getting the wrong technical support or wrong service information.
Not a very happy customer at the moment....
I then rang up tonight and got told different information saying that it can take 24 to 72 hours to recieve a call but then all he could say was apologise and i recieved no information, i think it is wrong that everytime i am phoneing i am either getting the wrong technical support or wrong service information.
Not a very happy customer at the moment....
Hang fire, one of the Plusnet staff members will swoop in and sort things (they have funny little wings on their backs ya know 
), you came to right place to get sorted, the forums, far cheaper than pointless phone calls!
Just don't hold your breath.........very serious health warning there!
Hope you get sorted!
), you came to right place to get sorted, the forums, far cheaper than pointless phone calls!Just don't hold your breath.........very serious health warning there!
Hope you get sorted!
Quote from: TicnTac Hang fire, one of the Plusnet staff members will swoop in and sort things (they have funny little wings on their backs ya know
Just don't hold your breath.........very serious health warning there!
Hope you get sorted!
thanks for that i had a phone call off them this morning they are sending me a new router out so lets see if that works but my connection only seems to be going really laggy from now onwards at evenings ... why could this be do you think?
Quote why could this be do you think?
I think it could be the well branded Plusnet Treacle - lots of traffic which makes browsing slow, like dragging your feet through sludge.
However, one of the winged staff I'm sure will look into traffic issues with your local exchange, also it might depend on which bit of Plusnet you are connecting too, way back when we first joined we had Plusnet Treacle - however they sorted it, took a little time, but it did make a difference.
It could also be that your sync. is sinking during the evening, possible interference?
Problem with these things there are so many variables and avenues to wander down, however I'm sure Adam will do his very best for you! No guarantees with BT though
Blink three times, touch your nose............ah that'll be Something Special (too much CBeebies with the wee one - just try fingers crossed!
recieved my new router and connection is still poor .... this is beginning to get very very frustrating now ... COME ON PLUSNET ...
Thanks TiknTak ill try it
my lil one loves cbeebies too
Thanks TiknTak ill try it
my lil one loves cbeebies too
Just shout Adam really loudly, and I'm sure he'll come to your rescue, he normally does,sometimes
If there is a fault, they can get one open, looked at, and maybe by Christmas you could have a working line
Maybe sooner, since BT seems to be the one at fault, and with that information it might speed things up!what does this link report for you?http://www.speedtest.net/
also try BT Speed Test http://217.32.105.42:50301/ (IP works better than website - thanks to oldjim
)Keep the fingers crossed!
bit of a yo-yo sync wise odd?
Let's hope Plusnet get BT to get it sorted or at least get some tests done, although it could just be the way it is at the exchange, might even be your router, but I guess you'll be sent down the avenue of plugging into the master socket by removing the faceplate etc. etc. I'd wait to see what Plusnet advise first though
Best of luck - our connection has sunk again 
odd?Let's hope Plusnet get BT to get it sorted or at least get some tests done, although it could just be the way it is at the exchange, might even be your router, but I guess you'll be sent down the avenue of plugging into the master socket by removing the faceplate etc. etc. I'd wait to see what Plusnet advise first though
Best of luck - our connection has sunk again
Quote from: TicnTac bit of a yo-yo sync wise
Let's hope Plusnet get BT to get it sorted or at least get some tests done, although it could just be the way it is at the exchange, might even be your router, but I guess you'll be sent down the avenue of plugging into the master socket by removing the faceplate etc. etc. I'd wait to see what Plusnet advise first though
Best of luck - our connection has sunk again
i have already been sent a test rooter that is plugged in now, has kept my connection without dipping for the last 4 days so that problem is solved now, but as you can see not even getting 2meg, told me to repeat process with test socket which i hvve already done countless times when i rung earlier, just feel like i am going in circles now 😕
You need an Adam - could speculate until the cows come home about what it could be, pretty similar to the problem we've had - I say had - having I should say Things were going well, but........our line keeps dropping, despite exchange work taking place - might even get a REIN engineer now
Have done the circles thing as well - most of it down to BT not doing the job first time round, and now I'm wondering if other work has really taken place or it could be just a farce?
Give Adam a shout or PM, get him or Ben or someone on the case and get it sorted - best of luck!
- I say had - having I should say Things were going well, but........our line keeps dropping, despite exchange work taking place - might even get a REIN engineer now Have done the circles thing as well - most of it down to BT not doing the job first time round, and now I'm wondering if other work has really taken place or it could be just a farce?
Give Adam a shout or PM, get him or Ben or someone on the case and get it sorted - best of luck!
ok thanks, so what was the problem you had then? all seems to be people in the same boat ...
all seems to be people in the same boat ...
