Notice period to cancel services ?

[#1]

hey all, is there a notice period to cancel FTTC service (don't have tele line with PN) ?
and whats the process for cancelling the service ?
When I ring the 4320200  number, it goes through to business ?
and then am on hold (still on hold)..
if cant do it via phone, how do I cancel the service from my account login page ?
To note:  Moving house, cant get FTTC, as OpenReach suck (city living, not moving to the middle of nowhere)...

[#2]

Hi Stuart,
It's a shame to hear you're leaving. It may be best contacting our cancellations directly on this number: 03301239197. There's no queue at the moment.
Matty

[#3]

all sorted now
Fear not, we coming back to PN with phone/FTTC, but gotta wait 3 weeks to order it

[#4]

Glad to hear it! Feel free to PM me if you want me to oversee your provision. 

[#5]

Why do customers have to pay a DISCONNECTION fee to leave ????
Have never heard of a disconnection fee ??????????????????

[#6]

http://portal.plus.net/support/customer_service/billing/cessation_charges.shtml#whatIsIt

[#7]

Cheers
BTW do suck!

[#8]

Have you called Plusnet to ask whether this could be handled as a deferred house move rather than a cancellation followed by a new provision?
I don't know if they can do this but it might avoid the charge if you know that you will be signing back to Plusnet after you've moved.

[#9]