OpenReach featuring on Watchdog

[#1]

Now would be an excellent time to contact Watchdog if you've had issues with OpenReach recently.
This coming Wednesday's programme:

Quote

Series 32 Episode 7 of 8 Duration: 1 hour Consumer series. Anne Robinson interviews energy secretary Ed Davey, and we investigate BT Openreach and their promises to keep the nation connected.

[#2]

There's a very good article in today's Mail which details the horrors of the combination of BT & Openreach. Praise the Lord that I'm a Plusnet customer. 
http://www.dailymail.co.uk/news/article-2478638/A-superfast-way-mad--ring-BTs-centre-Bangalore.html

[#3]

I still fail to understand why end users cannot talk to Openreach.
But it will be interesting tonight. I think it will be more to do with telephone lines than broadband though....

[#4]

Currently the ThinkBroadband website has a survey asking (see attachment) about Openreach repairs and connection problems -

[#5]

Can Plusnet contact Openreach direct ?

[#6]

They should be able to I would have thought.
http://tinyurl.com/qcl82bk

[#7]

Quote from: gleneagles

Can Plusnet contact Openreach direct ?

Only on Phone Faults and Provision.  Not for Broadband. We have to contact Wholesale for Broadband/Fibre.

[#8]

Provision as in when an order is placed with BTw and an Openreach engineer doesn't turn up?

[#9]

Yes, though only for provisioning of a phone line, not broadband as James said above.

[#10]

Wow.
That's an inefficient loop - End User > ISP > BTw > Openreach
So, you have to chase BTw when an engineer doesn't turn up for broadband and then BTw have to chase Openreach.
It's no wonder there can be issues!

[#11]

It's an Ofcom directive.  It's to ensure what is called "equivalence".