Plus Net is the worst provider ever

[#1]

You are totally correct that incorrect billing should never happen and you should not have to make provision 'just in case'.
I'm pretty confident that Plusnet will sort this out for you, you'd have thought it should be simple enough for them to check what should be billed, and when it should be billed then ensure that the billing is set up to match that!

[#2]

@garycalderwood

I'm sorry to hear about any issues you might have had with us so far, however have you seen ticket 65199807 as that shows that the issue is in hand and also shows the amount that has been overcharged which we're going to refund to you.
If there's any issues outstanding beyond that please let me know and I'll be more than happy to help.
Adam

[#3]

As it stands my problems has been resolved after a long series of emails and phone calls / yesterday alone I was on for 85min !!!!
And that was just one phone call - I the correct amount by card over the phone and will continue to do this as I do not trust plusnet to operate a DD from my bank account - it taking random amounts of money on random days .
My experience of plus net so far has been abominable and I have wasted hours trying to sort it out.
The one positive about plus net is the staff I have been dealing with have been very polite and helpful / particularly the chap who finally took the payment for this bill - he got me at my worst after being on the phone for 85 mins !! He was very understanding and helpful.
Also the employee who helped me set up my broadband was again very helpful  ,patient and again very polite .
My opinion is you have great staff who ate sn asset your company but  some of the worst  systems of billing I have ever encountered and I pray the next payment goes without any issue!
And GEL if your reading - this is further FEEDBACK on the FEEDBACK foum lol

[#4]

You do appear to make heavy weather of every thing you approach. If you read the Direct Debit documentation you will see that the payee is very protected.
If you use the ticket or question system you can avoid long telephone waiting times. If you look at the current call backlog status on the web site you can identify the best times to call PN.

[#5]

i have had a raised ticket for about a week with no reply.. how bout u check mine? fucking usless bunch of cunts!!!!
USLESS PROVIDER
THE REST OF U WHO ARE STICKING UP FOR THEM GET A FUCKING GRIP...
IM DONE WITH PLUSNET! HOPE YOUR ROUTER LIKES MY HAMMER!!!

[#6]

Bye bye Kirsty, you & your foul language won't be missed. xx

[#7]

@ garycalderwood;
IMO (and it is only an opinion) you are setting yourself up for further problems down the line by not paying via direct debit
unless you're a heck of a lot more organised than most people there will come a time when you don't see the email
or don't make the payment manually for what ever reason, and then have to sort it all out again
DD has some excellent protection, it's really very hard to get it very wrong, and very easy to fix it if anything does happen