Hi,
Some of the staff at PlusNet are providing a very lackadaisical service which is resulting in me and my family being left without a landline and broadband service for upto 9 days!
This is happening whilst we are moving house,
PlusNet advertises:-
"we're here to make sorting out your phone and broadband one less thing to worry about."
Well since I contacted PlusNet on 15th Jan 2020 I have worried.
"Our dedicated Home Moves team will have you up and running at your new place in no time"
This is not the case as our moving date is 10th Feb 2020 and if a BT engineer was needed I repeatedly asked to book the engineer for 11th Feb 2020 as we would not receive the keys to the property until the afternoon once our solicitor confirms, now due to PlusNet staff errors a BT engineer is booked on 19th Feb 2020.
"Just let us know your moving date, along with your account details and we'll get you going. It's best to give us as much notice of your move as possible, ideally 2 - 3 weeks if you can."
I'm sure you'll agree contacting PlusNet on 15th Jan 2020 for a house move on 10th Feb 2020 was more than enough time.
"Once we've got the details you can sit back and relax/get on with packing those boxes. We'll keep you updated of our progress every step of the way."
If only this was true.
As the 11th Feb 2020 is still in the future PlusNet can still resolve this issue if action is taken soon to sort this mess out, I have requested to speak to a supervisor / manager but was told they will not be able to resolve this issue and can only help in regards to a gesture of goodwill, I find this very hard to believe!
I hope this can be dealt with in the professional manner that it deserves.
Regards
