Plusnet Refusing to sort problems - winpow

[#1]

lol, and there you pop up again, not working for plusnet, really?
What do you mean - you think this is all Talk Talk?, where do you get that from?
We moved to Plusnet - Plusnet became the provider (or not as is the case) they have had 33/4 days to resolve it, who you blaming next? OpenReach?, Directors Office? Wind Turbulance?
''wasn't me guv, honest'

[#2]

You told me yesterday that you have been back in touch with Director Office, however below as you can see from the email I received from them this morning, there has been no fault with them since 4/07, can I have a copy of the fault reference you are using in your communications with them so I can take it up the chain to Iain Key.

''The original fault which was raised on 28/06/12 was cleared on 4/07/12.
Unfortunately I can't progress without an open fault. Can you contact your service provider, Plusnet, and ask them to raise a fault. Once this is done can you come straight back to me with the fault reference and I will be happy to escalate.
Apologies for the inconvenience this has caused
Sue Taylor
DSO Team Manager''

[#3]

Quote

We moved to Plusnet - Plusnet became the provider (or not as is the case) they have had 33/4 days to resolve it, who you blaming next? OpenReach?, Directors Office? Wind Turbulance? ''wasn't me guv, honest'

I'm sorry you feel this way and hope you appreciate that I've been both open and honest with you every step of the way here.
To clarify, the nature of the escalation meant that it was eventually accepted as a welfare escalation, those are dealt with by the DSO team, however they aren't classed as a DSO escalation so I'm sorry if there's been confusion over that matter, that certainly wasn't the intention. Sue isn't the person we've been liasing with which may account for her not personally being aware of your case.
Also the issue hasn't been handled as a fault as its been a number porting issue hence no fault reference was passed to DSO
As per when we spoke earlier I'm glad that the issue has been fully resolved now and I will ensure a postmortem is carried out in full as to how this has been handled on our side and by our suppliers. To tie things up I've updated your ticket with regards to credit for the downtime and details about a goodwill gesture. If there's anything else we can do to assist then please let us know.