Plusnet self destructing?
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Re: Plusnet self destructing?
27-07-2015 5:52 PM
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Re: Plusnet self destructing?
27-07-2015 8:27 PM
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Re: Plusnet self destructing?
27-07-2015 10:24 PM
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Does
Chat start time Jul 27, 2015 10:35:40 AM GMT
Chat end time Jul 27, 2015 10:47:29 AM GMT
help?
Would the agent's initial help? I don't want to embarrass him in public if quoting it would identify him...
Re: Plusnet self destructing?
28-07-2015 8:12 AM
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Thanks for your efforts anyway. Was there anything from the ticket history that you needed? I promise I won't ask you for money.
Matty
Re: Plusnet self destructing?
28-07-2015 9:48 AM
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I've previously found it seriously useful to be able to check back beyond a year, even beyond two years, on 'events'. Removing this option is, as far as I'm concerned, a bad and unnecessary move.
As in the thread's title and opening comments in my initial post, I'm concerned that Plusnet is self destructing (despite the efforts of people like yourself and Bob Pullen).
Re: Plusnet self destructing?
28-07-2015 10:05 AM
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Why on earth isn't this important information available in the My Account/Account details section.
Re: Plusnet self destructing?
28-07-2015 1:05 PM
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Like a lot of things recently that has been sneakily changed and the policy has disappeared.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Plusnet self destructing?
28-07-2015 6:06 PM
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The ticket archiving piece was implemented quite a bit before I left. I'd hazard a guess and having just checked with Phil R, we reckon that it was late 2010 or early 2011.
I'm nearly certain this was discussed on the forums around that time but I may be wrong on that one.
Re: Plusnet self destructing?
28-07-2015 6:14 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Plusnet self destructing?
30-07-2015 9:53 AM
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Did you manage to find the Chat and is there any likelihood of reversing the decision to limit us to 12 months of tickets? For anyone on a >12 month contract it makes no sense...
Re: Plusnet self destructing?
30-07-2015 3:45 PM
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My main interest is in finding out when it changed in the first place first.
Re: Plusnet self destructing?
30-07-2015 11:16 PM
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.........................proud" say Pnet.
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