Plusnet still advertising 24/7 support!

[#1]

Quote from: chenks76

or maybe they could just answer the phones, complete orders without cancelling them, and generally deal with support issues in a timely manner!! that would be nice reward

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[#2]

Appreciate the feedback, though it may be worth staying relevant to the topic on this one.

[#3]

No idea if these pages get linked to by anything but they exists.
https://www.plus.net/signup/index.php/residential/linecheck/fibre-unavailable
http://www.plus.net/information/membercentre_holding.shtml (retro much?)

[#4]

How did you find those?

[#5]

Also in this document as well as perpetuating the myth that there's a 10 day stabilisation period with FTTC  
Support wrong in this one as well...

[#6]

Quote from: pwatson

Support wrong in this one as well...

Two for the price of one: 10 day myth and 24/7 support!

[#7]

Quote from: spoon

How did you find those?

Google 
(You may need to hit the search button)

[#8]

Wow, some of these pages are taking me back. 
Have added them all as examples from the Google search that aren't Biz related. Think we'll just remove some of the older pages. 
Matty

[#9]

Quote from: MattyC

Think we'll just remove some of the older pages.  Matty

And remember to update Google to get it to remove the entries?
M

[#10]

Quote from: MattyC

That's definitely gotta go. Have raised this to the appropriate team. Much appreciated, thanks. Matty

But it hasn`t gone yet.....  EIGHT hours later ..... what have "the appropriate team " been doing all day  ?    playing footy  ?

[#11]

There's coding and then QA followed by regression testing on the staging system before deployment on the live platform.  Be lucky if it's been removed by Christmas 

[#12]

I note that on the main Broadband + Phone product pages, if you "Show details" on any and look at the phone package details they all have "Free calls to Plusnet Support at all times". Is that true for line faults, or is it another unfortunate missed thing? I doubt if it is correct, unless there is a different support number manned overnight.

[#13]

Do not confuse the charge (or absence of a charge) to make a call at anytime you choose with there being a person to answer the call rather than just an automated answering system advising you that the office is closed, please call back later.