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Pointless email

dvorak
Moderator
Moderator
Posts: 29,740
Thanks: 6,613
Fixes: 1,485
Registered: ‎11-01-2008

Pointless email

Just received an email:
Quote
Hello Dvorak,
Loving your fibre optic broadband, but not keen on having to stick to a usage limit? Now you don't have to!
With our new Unlimited package you can surf, stream, play and download as much as you want - without paying a penny extra.
...

Which would be fine, except I've already got the product change pending for my next billing date and have done for over a week now.
Perhaps something for the future would be to look at if a customer has a product change pending not to send the email?
Customer / Moderator
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2 REPLIES 2
Grff
Grafter
Posts: 360
Thanks: 3
Registered: ‎02-08-2007

Re: Pointless email

I got that e-mail too, and am also in the process of a product change, due to swap on the 02/02/13.  Roll_eyes
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,926
Thanks: 867
Fixes: 223
Registered: ‎27-04-2007

Re: Pointless email

Hi guys
Yes we can exclude/include certain sets of customers and account types. It looks like our bad, we're feeding this back now.
Adam
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 Adam Walker
 Plusnet Help Team