Possible problem with Chat on mobile account

[#1]

I just completed a Chat and the agent sorted the problem (reduce smart cap) but was unable to email confirmation

OK so I needed to save the Chat transcript but there was a problem

Using Firefox 54.0.1 and with the chat in a popup window the option to save the chat didn't appear

So either there is a problem or I missed something when ending chat

[#2]

Oldjim I've had issue before; I recall that e mail transcript option is on original, not pop up window.

[#3]

That may well be the reason as, after using the popout I went to other websites and closed the Plusnet window while waiting for an agent