Problem with HTML on [s]Bandwidth[/s] portal pages

[#1]

I still see it in FireFox so here are the cookies from there
www.plus.net FALSE / FALSE sifrFetch true
www.plus.net FALSE / FALSE PHPSESSID fe13730c6efc78b46f1b4d08593392df
portal.plus.net FALSE / FALSE 1572101519 logged_in_ever 1
portal.plus.net FALSE / FALSE 1729781506 WTC 2a914320a09f195b726611b1e62a829e
portal.plus.net FALSE / FALSE PHPSESSID ff6953dfa8d62329e27bd7be738f67e3
.plus.net TRUE / FALSE 1445957518 xtant 1
.plus.net TRUE / FALSE 1445957518 xtan 2-02131613
.plus.net TRUE / FALSE 1445957518 xtvrn $534038$537222$
.plus.net TRUE / FALSE 1430189518 __utmz 120362263.1414421505.1.1.utmcsr=(direct)|utmccn=(direct)|utmcmd=(none)
.plus.net TRUE / FALSE __utmc 120362263
.plus.net TRUE / FALSE 1414423318 __utmb 120362263.4.10.1414421505
.plus.net TRUE / FALSE 1477493518 __utma 120362263.1172879972.1414421505.1414421505.1414421505.1
.plus.net TRUE / FALSE 1729781518 WT_CUSTOM REFUID=:CMPID=:CMPPATH=:OAID=:OAPATH=:CMPINIT=:PIID=:PIPATH=:CMPREF=
.plus.net TRUE / FALSE 1729781518 WT_FPC id=81.174.165.2-2149234736.30405109:lv=1414421518767:ss=1414421505132
.plus.net TRUE / FALSE 1451520013 plusnet_business true
.plus.net TRUE / FALSE portalcommonsession irmzGaPVoy_lSgLMiiCRwJAB_Enhd2YA1tlEeNH_zGKsu4npm6bWTgMiEqsH8vlyE-BNNADQKoiOPd4j6OEu7fuVFF7ixzMTWfesVZs_1CxXnDdZf6x1ufr480Hvd0a0qY-vDU46_86_xlTH-ky4ANahQq8DretrD7LNIT54SujHupAJq3K7O4wRQn2HDol_RflWBtwrSQuHSXPYeotNPnSPKX4psuN5Iwugm5MmM8qyuiEhL6YH-k52P9CfkdCoOpqc0PXgMNh-TbvaGW3tCBKPff1k-DqMlvVYNUpIJ-ccZK4Fc4wxMhQnNR-0Io_Jm5QxmCwCbExtrWBoE0yD367KQNw1M4Vif79KcB1y1sIEbBurL1yN41wZnRWIosFOAZabA7_OIplaRIIHFgJNWPZFobbX4VZ9
.plus.net TRUE / FALSE 1445957518 auth_realm portal.plus.net
.plus.net TRUE / FALSE 1414422104 __utmt 1
.plus.net TRUE / FALSE pn_session_secret 3c1e1f50501d590a44d07c776c04bfdc
.plus.net TRUE / FALSE pn_session 080160122d15db4707f5658a30b33b05
Not sure if there is any account specific information in those cookies but shout up if I should remove the content of the cookies.

Cheers
Chris

[#2]

Chris & Maurice,
Thank you for confirming I am not alone having the issue.

Bob,
I do not know if it is relevant, but I have accessed both residential and business accounts on this platform.
I did a search for "plus" in the IE TIF folder and I found I have the following cookies...

Quote from: plus

WT_FPC id=2491f9c62aea9481cb01408974392567:lv=1408974392567:ss=1408974392567 plus.net/ 1600 2991975424 31126681 1555015184 30392435 * WT_CUSTOM REFUID=:CMPID=:CMPPATH=:OAID=:OAPATH=:CMPINIT=:PIID=:PIPATH=:CMPREF= plus.net/ 1600 337269760 31126690 1555245197 30392435 *

Quote from: portal

WTC e1788cbfd2de69ce2afa8986c7139d76 portal.plus.net/ 1536 2838823040 31080260 4032641608 30346005 *

Quote from: www

WTC 0e96aed10c7cba0d322c418ca7acaecb www.plus.net/ 1536 322220672 31101768 1538045387 30367513 *

I also have usergroup,plus.net and webstats.plus.net but I doubt they have any relevance.
Kevin

[#3]

Any progress on this please folks?
Note I see this on both my PC and iPad platforms.

Quote from: Bob

Logged into Kevin's account using IE 11 on a Windows 7 x64 machine and I was unable to replicate the problem, no reference to VAT in the source of this page whatsoever. Same applies when I'm logged out.

Bob,
For clarity, it appears on portal pages when NOT logged into the portal.
Kevin

[#4]

There's been no progress because we don't know what we're looking for. As previously advised, I am unable to replicate the problem. I'm loathe to hassle our web developers without being able to reliably replicate the issue.

[#5]

Hi Bob,
Do the differences in <header> code generated between a logged in and not logged in page give a clue?  Has a desk walk through of the code been considered?  I'm guessing the php stuffs different code into the header depending on ... whatever conditions it detects.
I can now confirm I see the problem on my iPhone too.  Each device has been used for residential and business accounts. Next week I hope to build a clean machine. Will do some tests to see if I can 'make' it happen.
Kevin

[#6]

I can see the word VAT in the source at the place previously indicated if I set the plusnet_business cookie to any value whatsoever, e.g.

curl --cookie plusnet_business=false http://www.plus.net/support/service/network_performance/broadband_bandwidth_usage.shtml

[#7]

Way to go Sherlock!
Looks like it's the plusnet_business cookie then.
I've raised an internal problem to have one of our Web Developer take a look (ref: 83503).

[#8]

Bob,
Does the "presentation" of the member centre logon page have any bearing on this issue?
On all of the devices I have been using "for ages" to access the portal, the logon details present as three VERTICALLY arranged fields.  I thought this layout was changed some years ago.  On any device I have not previously used to access the portal, these fields are presented horizontally.
I am continuing tests on a virgin Win8 platform, which when upgraded to Win8.1 might be more usable....
Kevin

[#9]

It's been tracked down to a change that was made aeons ago to the business header.

[#10]

Heads up that this should be fixed now.

[#11]

Thanks Bob,
I was initially able to see this problem displayed, but just checked and it does now appear to have been sorted.
Maurice

[#12]

Ditto.
Thank you Bob for the follow through and Scott and the team for the fix.
...never did learn who Scott fingered for the job!

Quote from: Scott

I have a "volunteer" in mind to investigate if he is not too busy, I'll have a word with him tomorrow.

Kevin