Promised a call from Faith
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Promised a call from Faith
23-07-2015 6:28 PM
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Re: Promised a call from Faith
23-07-2015 6:33 PM
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Re: Promised a call from Faith
23-07-2015 6:42 PM
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Unless of course you are Faith!
Re: Promised a call from Faith
23-07-2015 6:48 PM
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I'm sure someone will come along and get it fed back for you and hopefully get a follow up arranged.
Hope things improve for you.
Re: Promised a call from Faith
23-07-2015 6:51 PM
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I don't really post on this forum at all except the occasional feedback post every 6 months or so. I understand it might be a bit disappointing if someone said they will call you back and then didn't but everyone is prone to mistakes, ourselves included.
I have seen PlusNet grow from a company who said they would prefer word of mouth to a company that advertises nationwide. One thing I can assure you of is that regardless of it now being classed as a "big business" as soon as a staff member from PlusNet reads this post they will get in touch with you straight away. Please bare with the customer support as like I said PlusNet has went from a bunch of country bunkin' gamers to a huge business and it's all a game of balance when your growth is so fast.
Re: Promised a call from Faith
23-07-2015 7:30 PM
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Re: Promised a call from Faith
23-07-2015 8:02 PM
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Quote from: sorrystate I was promised a call from Faith today
Humour alert! Faith is away on one of her more strenuous duties; moving mountains!
Re: Promised a call from Faith
23-07-2015 8:17 PM
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Quote from: tjd Hi sorrystate,
I don't really post on this forum at all except the occasional feedback post every 6 months or so. I understand it might be a bit disappointing if someone said they will call you back and then didn't but everyone is prone to mistakes, ourselves included.
I have seen PlusNet grow from a company who said they would prefer word of mouth to a company that advertises nationwide. One thing I can assure you of is that regardless of it now being classed as a "big business" as soon as a staff member from PlusNet reads this post they will get in touch with you straight away. Please bare with the customer support as like I said PlusNet has went from a bunch of country bunkin' gamers to a huge business and it's all a game of balance when your growth is so fast.
What a load of rubbish...no one runs a business on shoddy customer service and broken promises. You reap what you sow and so far Plusnet has been spreading fertilizer.
Re: Promised a call from Faith
24-07-2015 9:18 AM
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I can see you spoke to one of my colleagues shortly after this post, did they sort your query out?
@arsenwiper
I see someone called you last night, sorry this didn't happen sooner.
Re: Promised a call from Faith
24-07-2015 3:29 PM
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What a shame it was even possible to create it.
Re: Promised a call from Faith
24-07-2015 5:59 PM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Promised a call from Faith
24-07-2015 6:01 PM
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Re: Promised a call from Faith
24-07-2015 6:03 PM
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That is quite true, but we only see - can only be offended by - the display name, which can be changed by user cooperation willing or otherwise!
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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