Quality and Experience Testing

[#1]

im getting time out pages on both google chrome and internet explorer and very slow speeds durring the game, and if im lucky enough i can just be able to sign in and click on skysports 1 and its buffering every 5 seconds or so

[#2]

Throughput has dropped, not sure what is going on with upstream tonight though.
   [0] =>  1  vl7.sec.ptb-gw4.plus.net (212.159.3.25)  0.533 ms
   [1] =>  2  vl427.pih-gw3.plus.net (212.159.1.123)  0.562 ms
   [2] =>  3  gi1-1.ptn-gw01.plus.net (212.159.1.178)  12.937 ms
   [3] =>  4  po4.ptn-gw02.plus.net (212.159.1.139)  12.208 ms
   [4] =>  5  po6.ptw-gw01.plus.net (212.159.1.136)  11.840 ms
   [5] =>  6  gi13-0-1.121.ptw-ag01.plus.net (84.92.6.105)  12.340 ms
   [6] =>  7  xxxxxx.plus.com (212.159.xxx.xxx)  28.330 ms
TBB: (Noticeable latency increase ~ 8pm)
http://www.thinkbroadband.com/ping/share-large/e1354dc06af7bda1c4cf47b923148568.png
Streaming speeds also look unhealthy:

[#3]

people must laugh as soon as they see my download and upload speeds lol i could GREET! lol

[#4]

[#5]

Time: 20:40
[0] =>  1  vl7.sec.ptb-gw4.plus.net (212.159.3.25)  0.547 ms
   [1] =>  2  vl427.pih-gw3.plus.net (212.159.1.123)  0.569 ms
   [2] =>  3  gi1-1.ptn-gw01.plus.net (212.159.1.178)  11.245 ms
   [3] =>  4  ae3.ptw-cr01.plus.net (195.166.129.32)  11.324 ms
   [4] =>  5  ae1.pcl-cr01.plus.net (195.166.129.1)  11.588 ms
   [5] =>  6  po2.pcl-gw01.plus.net (195.166.129.41)  13.675 ms
   [6] =>  7  gi11-1-2-631.pcl-ag06.plus.net (84.93.254.144)  13.087 ms
   [7] =>  8  *
   [8] =>  9  *
You are currently connected to the gateway known as pcl-ag06.
This is located in City Lifeline House.

Quite normal. doesn't appear to have impacted my speeds.

[#6]

Just after 20:40 streaming failed completely.
Edi @ 20:52: It's half-time now and it's come back.  Still v poor. @20:59:  Speedtest giving 10.3 Mbps, ping 42ms.  
No problems with surfing.

[#7]

Still OK here, no interruption in the streaming
My Broadband Ping

[#8]

Time of test: 20:50 (20CN with solid 8Mb sync, Max Premium & Pro add-on)
Gateway:
[0] =>  1  vl7.sec.ptb-gw4.plus.net (212.159.3.25)  0.612 ms
   [1] =>  2  vl427.pih-gw3.plus.net (212.159.1.123)  0.689 ms
   [2] =>  3  gi1-1.ptn-gw01.plus.net (212.159.1.178)  11.464 ms
   [3] =>  4  ae3.ptw-cr01.plus.net (195.166.129.32)  11.342 ms
   [4] =>  5  ae1.pcl-cr01.plus.net (195.166.129.1)  11.665 ms
   [5] =>  6  po2.pcl-gw01.plus.net (195.166.129.41)  12.210 ms
   [6] =>  7  gi11-1-2-331.pcl-ag03.plus.net (84.92.6.81)  13.475 ms
   [7] =>  8  xxx.plus.com (80.229.7.nnn)  23.457 ms
TBB meter:

Speedtest results:
TBB 6.57/0.68
iPlayer diagnostic results: attached - I've NEVER seen a BBC diagnostic result this bad
Streaming (does it play smoothly or buffer?): BBC 1 seemed OK, BBC HD buffered at 20-30 second intervals - normally I can watch HD with no issues

Edit: At 23:15 the BBC diagnostic gave over 6900kbps for all for tests.

[#9]

People may wish to edit their name and the final IP address out of the gateway arrays!

[#10]

its that bad for me i cannot even see the emails that have been sent to me through my iphone

[#11]

Not sure if I'm too late, but, here goes.
Time: 21.23

Quote

Array (    [0] =>  1  vl7.sec.ptb-gw4.plus.net (212.159.3.25)  0.603 ms    [1] =>  2  vl427.pih-gw3.plus.net (212.159.1.123)  0.556 ms    [2] =>  3  gi1-1.ptn-gw01.plus.net (212.159.1.178)  11.338 ms    [3] =>  4  gi11-1-2-231.ptn-ag02.plus.net (84.92.5.152)  17.720 ms    [4] =>  5  *    [5] =>  6  *    [6] =>  7  *    [7] =>  8  *    [8] =>  9  * ) You are currently connected to the gateway known as ptn-ag02. This is located in Telehouse North.

[#12]

21CN on pcl-ag06, nothing out of the ordinary to report, currently streaming from Channel5.com with no issues or tabbed browsing when the adverts are on.

[#13]

on pcl-ag06. not too bad  BF3 was a bit laggy only lost connection once 9.30 ish  game ping  was up and down speed dropped to 11 from 14 .
but overall i would say Fine    but going on FTTC Wednesday hopefully 

[#14]

10 minutes after the final whistle:  Speed still low ~10 Mbps and ping high ~30 ms, but streaming noticeably better - no buffering.

[#15]

I checked BBCi player and that was fine, streaming the football though was playing for 10 seconds, then freezing for 10 seconds throughout the whole game.
Usually over 10 Mb download and 5 m/s ping



I also did a speed test earlier tonight at 7:38 PM and had a ping of 55 m/s and D/L speed of 4.39 Mb/s

http://community.plus.net/forum/index.php/topic,104157.0.html