Registering Domain names via Plusnet is being removed/abandoned. True or false?
Attempted to register a Domain name via Plusnet tonight.
(Intending to use it for emails & possibly hosting a site.)
Followed the 'instructions' onsite & it didn't work. Was asked to register a CC or Debit card in order to proceed.
Plusnet already has my bank details for account payments via DD, so why do they need more?
(Is it a separate company providing the service I asked myself? After the recent TalkTalk debacle I am wary of giving out my financial details/connections to anybody.)
I thought that was nonsense & then tried to ask 'Jess' a question....
Now I know 'Jess' is not a person, but a robot, despite the female pictured suggesting a human being would respond....
So I call the 'Helpline'.
I wait 20 minutes to speak to a human being, getting more irate the longer I wait.
Only to be told that Plusnet is not offering this service any more. (It's being rundown I was told.... I paraphrase here.)
So why is the Plusnet website not reflecting this, & wasting my time?
If PN is not offering a service why does the site indicate that it does?
Doesn't inspire any confidence in me.
If you can't keep your website up to date I wonder what else is outdated/misleading/wrong?
Anybody there got anything to say?
(Intending to use it for emails & possibly hosting a site.)
Followed the 'instructions' onsite & it didn't work. Was asked to register a CC or Debit card in order to proceed.
Plusnet already has my bank details for account payments via DD, so why do they need more?
(Is it a separate company providing the service I asked myself? After the recent TalkTalk debacle I am wary of giving out my financial details/connections to anybody.)
I thought that was nonsense & then tried to ask 'Jess' a question....
Now I know 'Jess' is not a person, but a robot, despite the female pictured suggesting a human being would respond....
So I call the 'Helpline'.
I wait 20 minutes to speak to a human being, getting more irate the longer I wait.
Only to be told that Plusnet is not offering this service any more. (It's being rundown I was told.... I paraphrase here.)
So why is the Plusnet website not reflecting this, & wasting my time?
If PN is not offering a service why does the site indicate that it does?
Doesn't inspire any confidence in me.
If you can't keep your website up to date I wonder what else is outdated/misleading/wrong?
Anybody there got anything to say?
Thanks, but I thought I knew about the webspace aspects. I was thinking of WordPress for a site, but my own domain name for emails mainly.
No response from any PN staff yet I note: }
Not surprised, judging by the websites misleading & incorrect 'current' info.
Seems to be 2010 there......
If they cannot keep their website up to date, what else are they doing in he background?
I've said it before, but I repeat here, that I'm not impressed by the Plusnet operations.
As opposed to their claims/assertions.
Is this another TalkTalk in disguise?
I need convincing otherwise.
No response from any PN staff yet I note: }
Not surprised, judging by the websites misleading & incorrect 'current' info.
Seems to be 2010 there......
If they cannot keep their website up to date, what else are they doing in he background?
I've said it before, but I repeat here, that I'm not impressed by the Plusnet operations.
As opposed to their claims/assertions.
Is this another TalkTalk in disguise?
I need convincing otherwise.
Quote from: bicyclz No response from any PN staff yet I note: }
You are joking I hope? It's Sunday!
I don't joke.
And it's nearly Monday.
If you don't have anything constructive to say why don't you just do something else?
You not quite a troll, but you getting there.
Internet works 24/7 normally I believe. But PN only works part time, is it?
And that's OK with you?
Looks like it to me.
And it's nearly Monday.
If you don't have anything constructive to say why don't you just do something else?
You not quite a troll, but you getting there.
Internet works 24/7 normally I believe. But PN only works part time, is it?
And that's OK with you?
Looks like it to me.
@bicyclz
The PN team who respond on these forums work Monday to Friday, normal office hours - sometimes there's someone about on a Saturday morning.
These forums are NOT an official support channel.
The internet might work 24/7 but official Plusnet support for residential users does not: telephone support is 7.30am - 10pm every day; chat support is 9am to 9pm every day.
You posted your comment about no Plusnet response 4 1/2 hours after your initial post - it's very, very, very unlikely you'll see a response that quickly even if you posted at the start of a working day.
Finally, I don't think you'll find when a response comes that says much different to spraxyt's advice.
If your posts indicates the level of support you expect, you should not be looking at a budget ISP whose main competitors are Sky and Talk Talk - you should be looking at paying much more by using someone like AAISP or Zen.
The PN team who respond on these forums work Monday to Friday, normal office hours - sometimes there's someone about on a Saturday morning.
These forums are NOT an official support channel.
The internet might work 24/7 but official Plusnet support for residential users does not: telephone support is 7.30am - 10pm every day; chat support is 9am to 9pm every day.
You posted your comment about no Plusnet response 4 1/2 hours after your initial post - it's very, very, very unlikely you'll see a response that quickly even if you posted at the start of a working day.
Finally, I don't think you'll find when a response comes that says much different to spraxyt's advice.
If your posts indicates the level of support you expect, you should not be looking at a budget ISP whose main competitors are Sky and Talk Talk - you should be looking at paying much more by using someone like AAISP or Zen.
